Sam Grantham Email & Phone Number

Dallas/Fort Worth Area

Support Escalation Engineer, providing expertise in the Microsoft Azure DevOps offerings, including Azure DevOps Server (on-prem), and Azure DevOps Services (cloud). Expert at provisioning and administering these platforms and services, and the components of these systems including: version control with Git and Team Foundation Version Control, Pipelines.

Carrollton Tx

• Tier 3 Support for corporate applications, including Microsoft Dynamics Great Plains, Doclink, Salesforce and Reconnet.
• Investigate and correct issues in SQL when integrations fail
• Maintain and monitor Database and integrations support for accounting software.
• Create adhoc and run on demand reporting.
• Manage (IT side) high level month end reporting and closing.
• Deploy new development in production for corporate systems.

Dallas/Fort Worth Area

• On a team responsible for Level 3 Production Support for Hospital and Standalone EDs for an Emergency Department Information System, including defect analysis and code fixes, as well as new features.
• 3 Tier Architecture
• C++ and C# code
• Windows services and Com+ apps
• Client (windows) application
• MSMQ

Plano

• I was the sole developer in a small division supporting aging code in a SaaS implementation of Retail back office software. There was also new development to help support both the team responsible for maintaining the.
• Created a lightweight Windows service to run on aging back office servers that allowed support to set monitors on existing agents.
• Created SQL Based checking for end of day processes to determine long running vs hung, and restart accordingly.
• Added new reports to daily dashboards.
• Created and implemented a password lockout timed reset on a system that previously required support staff to unlock.
• Created numerous one off reports and processes.

Carrollton

• I was part of an IT production support team maintaining 200+ servers each containing hundreds of client databases. There is a high level of automation in our day to day tasks, implemented in both C# and SQL. In.
• Create and maintain database task automation using SSIS, C# and scheduled jobs.
• Administrate Company source code repositories (TFS, VSS).
• Maintain monthly build cycle for new production releases.
• Lead technical implementation of GPL license scanning across source code.
• Various on call duties including responding to India developers group off hours.

• As a consultant working for Robert Half Technology I was on site working for Best Crossmark. I was part of a team that worked on an award winning POS system developed in C#.Net for Teleflora. This application is PA-DSS.
• Developed support tools for both developers and end users that allow specific and simplified interactions with configuration and database entries.
• Maintained every aspect of the application during maintenance phases of development.
• Researched and created detailed documents for developers, detailing required configurations where there were previously none.
• Researched cost/benefit situations in regard to updating third party API/components.
• Helped identify and resolve several PA-DSS issues, helping to receive audit certification.

• Lead developer responsible for maintenance and modification of production software written in Delphi 6, SQL, and most recently C#.Net.
• Administered maintenance and modification work order ticketing system for the entire Technology department.
• Wrote documentation explaining the functionality of Delphi applications, then used the documentation to leverage new projects written in.Net using industry standard resources, patterns, and documentation to replace.
• Created Reporting sets for multiple projects, both internal and client facing. Accomplished using SQL scripting, for maximum optimization.
• Developed the first application our company delivered to users through SMS, and was involved in many aspects of its deployment.
• Wrote C# Windows applications using a BL/DL pattern allowing safe interaction between applications and databases.

Managed the flow of inventory into and out of the store, maintained the stores stock levels and visual appeal on the sales floor, and supervised a crew of stock people in addition to on duty store management daily.

Phone support for Dial-up, ADSL, and ISDN customers.