From a chemistry major working night shifts at hotel front desks to leading a global Solutions Engineering team in revenue management technology, my journey has been anything but linear. My love for solving complex problems started with my fascination for math and science—subjects that allowed me to build and deconstruct ideas, much like the Legos I played with as a kid. That same passion for understanding and assembly has driven my career, transforming my knowledge of hotel operations into a deep expertise in analytics and technology solutions.Today, I am proud to have played a pivotal role in securing large enterprise deals with major global hotel brands like Radisson, Choice, Wyndham, and Hyatt—the latter being the largest single deal in IDeaS history. As the first Global Solution Engineering leader at IDeaS, I standardized our team’s roles, relationships, and processes across 3 regions and 12 countries, navigating the unique challenges of different markets to ensure consistency and success.To me, client satisfaction starts with happy employees who are aligned with shared goals. Whether in the heart of a luxury hotel, mom-and-pop restaurant or tech-driven corporate environment, the core principles of hospitality—personalized service, attention to detail, and teamwork—remain crucial. These values are at the heart of how I lead my team, focusing on creating exceptional client experiences through a blend of technical expertise, storytelling, and a deep understanding of customer needs.As I continue to grow in my career, I’m driven by the belief that Solution Engineers are the next generation of leaders who will bridge the gap between commercial and technical domains, shaping the future of go-to-market strategies. I strive to be a compassionate leader, grounded in the hands-on experience of the roles my team members perform, and I’m committed to fostering the growth of those around me.If you’re interested in how a blend of hospitality, revenue management, and solution engineering can drive business success—or if you’re looking to transition from hotel operations to a leadership role in tech—I’d love to connect.
Listed skills include Hospitality Industry, Hospitality, Training, Hotel Management, and 22 others.
