Samhitha Makham Email & Phone Number

Melbourne, Victoria, Australia

• Lead and manage the promotions team and external agencies to ensure effective task delegation, accountability, and optimal ROI from promotional activities related to loyalty programs and tiered programs.
• Conduct detailed briefings for technical and customer service teams to ensure a clear understanding of project goals, requirements, and expected outcomes in alignment with marketing campaigns fora global retailer.
• Use post-campaign analysis to implement enhancements and drive future success by integrating insights into future strategies. Utilize data for customer growth and campaign performance.
• Analyze campaign performance data, and extract actionable insights. Deliver comprehensive reports to stakeholders to assess campaign effectiveness and influence key stakeholders.
• Write and manage targeted eDMs to engage customers at various stages of their journey, driving leads, repeat purchases, and customer loyalty.
• Continuously test and refine campaign strategies based on performance data to enhance effectiveness and maximize results.

Melbourne, Victoria, Australia

• Diagnosing and resolving technical hardware and software issues in a ticketing system.
• Ensuring calls are resolved within the SLAs and customer expectations are maintained.
• Strong knowledge in setting up and configuring PC hardware, Microsoft Windows, Office 365, invoicing through XERO.
• Tracking and routing problems and requests in JIRA and documenting resolutions.
• Communicating any problems or issues to management for resolution.
• Performing business impact analyses and giving incidents the proper importance

Melbourne, Victoria, Australia

• Streamlined document management by meticulously filing assorted documents and maintaining client records.
• Efficiently managed client correspondence and telephone communications, ensuring prompt and professional interactions.
• Demonstrated proficiency in invoicing and billing processes, contributing to accurate financial transactions.
• Spearheaded comprehensive client database management, optimizing data organization and accessibility.
• Implemented a systematic approach to document creation, compilation, photocopying, and storage, including the meticulous scanning and labelling of files.
• Facilitated smooth handling of incoming and outgoing mail, ensuring timely and secure delivery.

Melbourne, Victoria, Australia

- Actively sharing your passion for products with our customers- Confidently recommending products to customers which meet their needs- Working as a cooperative team member, while helping others to learn- Ensuring a clean and safe working environment- Carrying out the physical tasks associated with the role- Upholding responsible service of alcohol.

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

• Network and systems administration including Microsoft Server, Desktop, Linux and Unix based systems.
• Strong understanding of Operating Systems and Network Protocols.
• Monitored and reviewed compliance with risk management strategies and practices.
• Contributed to improving the security culture through the delivery of the cyber awareness program.
• Contributed to the development of information security solutions, governance and risk management practices

Melbourne, Victoria, Australia

- Provide care for toddlers and young children.- Plan and implement early learning educational programs.- Organise games and recreational activities.- Prepare food and snacks.- Monitor kids' hygiene

India

• Working on HTML, CSS, JavaScript and other relevant web design coding languages.
• Creating and testing applications for websites.
• Collaboration with the clients and presenting design specs.
• Working with graphics and other designers.
• Troubleshooting website problems, maintaining and updating websites
• Monitoring website traffic.

Master'S Degree, Cyber Security

Bachelor Of Technology - Btech, Computer Science