Samhitha Makham Email & Phone Number

Melbourne, Vic, Au

Melbourne, Victoria, Australia

• Lead and manage the promotions team and external agencies to ensure effective task delegation, accountability, and optimal ROI from promotional activities related to loyalty programs and tiered programs.• Conduct detailed briefings for technical and customer service teams to ensure a clear understanding of project goals, requirements, and expected outcomes in alignment with marketing campaigns fora global retailer.• Use post-campaign analysis to implement enhancements and drive future success by integrating insights into future strategies. Utilize data for customer growth and campaign performance.• Analyze campaign performance data, and extract actionable insights. Deliver comprehensive reports to stakeholders to assess campaign effectiveness and influence key stakeholders.• Write and manage targeted eDMs to engage customers at various stages of their journey, driving leads, repeat purchases, and customer loyalty.• Continuously test and refine campaign strategies based on performance data to enhance effectiveness and maximize results.• Implement time-saving procedures and best practices to improve efficiency, streamline operations, and maintain data accuracy. Utilize strong project management skills and planning, organizing, and time management skills to adhere to project timelines.

Melbourne, Victoria, Australia

• Diagnosing and resolving technical hardware and software issues in a ticketing system.• Ensuring calls are resolved within the SLAs and customer expectations are maintained.• Strong knowledge in setting up and configuring PC hardware, Microsoft Windows, Office 365, invoicing through XERO.• Tracking and routing problems and requests in JIRA and documenting resolutions.• Communicating any problems or issues to management for resolution.• Performing business impact analyses and giving incidents the proper importance

Melbourne, Victoria, Australia

• Streamlined document management by meticulously filing assorted documents and maintaining client records.• Efficiently managed client correspondence and telephone communications, ensuring prompt and professional interactions.• Demonstrated proficiency in invoicing and billing processes, contributing to accurate financial transactions.• Spearheaded comprehensive client database management, optimizing data organization and accessibility.• Implemented a systematic approach to document creation, compilation, photocopying, and storage, including the meticulous scanning and labelling of files.• Facilitated smooth handling of incoming and outgoing mail, ensuring timely and secure delivery.• Proactively handled ad-hoc administrative duties with precision and a keen eye for detail.

Melbourne, Victoria, Australia

- Actively sharing your passion for products with our customers- Confidently recommending products to customers which meet their needs- Working as a cooperative team member, while helping others to learn- Ensuring a clean and safe working environment- Carrying out the physical tasks associated with the role- Upholding responsible service of alcohol guidelines

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

• Network and systems administration including Microsoft Server, Desktop, Linux and Unix based systems. • Strong understanding of Operating Systems and Network Protocols. • Monitored and reviewed compliance with risk management strategies and practices. • Contributed to improving the security culture through the delivery of the cyber awareness program. • Contributed to the development of information security solutions, governance and risk management practices

Melbourne, Victoria, Australia

- Provide care for toddlers and young children.- Plan and implement early learning educational programs.- Organise games and recreational activities.- Prepare food and snacks.- Monitor kids' hygiene

India

• Working on HTML, CSS, JavaScript and other relevant web design coding languages. • Creating and testing applications for websites. • Collaboration with the clients and presenting design specs. • Working with graphics and other designers. • Troubleshooting website problems, maintaining and updating websites • Monitoring website traffic.

Master'S Degree, Cyber Security

Bachelor Of Technology - Btech, Computer Science