Samantha Holland, Cprp Email & Phone Number

College Station, Texas

Tourism Supervisor (May 2021 - Present)• Recognized as Employee of the Year across multiple divisions in 2020, demonstrating exceptional dedication and performance.• Coordinate 25+ tourism events yearly in conjunction with the Parks & Recreation Manager, while coordinating with user groups, community events and leagues, and Compete College Station.• Work closely with tournament directors to identify event requirements, vendors, hospitality needs, and logistics for successful event execution.• Lead recruitment, training, supervision, evaluation, and disciplinary actions for part-time staff, ensuring alignment with departmental goals and standards. • Evaluate event success and submit tourism event evaluation reports.• Actively participate in internal and external committees and boards to represent the department and contribute to organizational initiatives. Event Specialist (June 2019 - April 2021)• Oversee the day-to-day operations of assigned special/athletic events • Oversaw the day-to-day operations of youth and adult recreation leagues• Assist with coordinating, organizing, promoting, and supervision of activities related to special events, athletic events, and sporting activities for tourism and community purposes.• Oversaw Temp-Seasonal recreation staff• Assist with the supervision of special/athletic events at a variety of locations in the City

Texas, United States

• Adapted to changing environments while traveling and increasing sales revenue in various regions. • Ensured professional and visually appealing setup of event booths to enhance brand visibility and attract attendees.• Served as a liaison with universities to recruit staff for events in Texas metropolitan areas, fostering strong partnerships and efficient staffing solutions.• Transported all gear to the competition site (using a rented vehicle).• Coordinated logistics with sports associations and tournament directors to ensure an optimal location.

205 University Dr.,College Station, Tx 77840

-Increased management's effectiveness by recruiting, selecting, orienting, training, coaching, counseling, and disciplining managers; communicate values, strategies, and objectives; assign accountabilities; plan, monitor, and appraise job results; develop incentives; develop a climate for offering information and opinions-Created a Point of Sale system to efficiently track transactions-Hired, onboarded and trained new employees, including instructing customers service standards, operations, and facility management -Assessed departmental and company performance and devise plans for improvement-Maintained payroll information by collecting, calculating, and entering data-Created weekly schedules based on predicted staffing needs, budget and employee requests -Attracted potential customers by creating and distributing flyer advertisements weekly-Managed one or two employees during fast-paced shifts, delegated responsibilities to ensure customer satisfaction -Used social media to promote and advertise the company-Maintained quality service by establishing and enforcing organization standards-Resolved customer issues with services by clarifying customer complaints and determining the cause of the complaint