Sam Scruggs Email & Phone Number

Washington, Dc

- As Director of Client Support, I triage and manage support issues for our Integrations platform, the IDataHub, and our Data Management product, the Data Cookbook.- I distill customer feedback into product enhancement recommendations for in-house and partner development teams.- I advise partnership and sales teams regarding issues related to client resource competency and overall engagement risk.- Brand ambassador to major Higher Ed Edtech conferences for the past five years - the Educause Annual Conference, Ellucian Live, Technolutions Slate Summit, and the Data Governance and Information Quality Conference.

Washington Dc-Baltimore Area

• As the lead Support Engineer, I worked with clients to diagnose and solve complex problems between multiple data systems. I also worked with clients and partner organizations to identify product fixes and enhancements, and communicate those to our Development teams.• As a Senior Integrations Technician, I worked directly with clients to understand and build complex data systems integrations, while working with development teams to implement new functionality and features.

- As founder, owner, and sole developer, I conceptualized, designed, and maintained this multi-tenant cloud- hosted SaaS system, which I sold to twelve tour and attraction companies. This managed the sales and inventory of 200,000 tickets, with a ticket revenue of $5,000,000.- Conceived partnership program, created collaborative sales platform, cross promotional program, and shared marketing agreements. Partnered with over 30 OTAs to conduct outside sales for vendor partners.- Conducted pre-sales process, discovery, and client requirement assessments.- Targeted and closed strategic partnerships through outreach, organized events, stakeholder meetings, and presentations.- Formulated enterprise sales strategy, opportunity tracking, and pipeline management process.- Developed demo scripts, designed sales presentation content, and proposal development (66% close rate).- Created customer feedback loop to embolden client value, cultivate product evangelists, and enable market driven product enhancements.

In my studies and career as a fine art photographer, I honed my critical analysis capabilities through the visual arts. Most of my art projects and series, which were exhibited and are collected internationally, had complex technical aspects which had to be overcome.

Savannah, Georgia, United States

- Led groups through the streets of this historic city, spinning elaborate ghost tales a few nights a week. - Interviewed by and told ghost stories for national TV programs, still aired each October.- Developed style and talking points later used by other tour guides across the city.

Williamsburg, Va

Responsibilities included: software and database development and maintenance; developing and maintaining hardware solutions for on-site client needs; hardware and technical support manager; technical crisis management coordinator.

Internet and print design boutique, offering cutting edge web design and functionality.

Williamsburg, Va; Richmond, Va

- Managed satellite support department- Created company intranet