Sami Arafa Email & Phone Number

Abu Dhabi, United Arab Emirates

United Arab Emirates

Abu Dhabi, United Arab Emirates

 responsible for developing performance standards, procedures and rules used to ensure safe work habits and a safe work environment Review all schedules, equipment, supplies and organize work flow to ensure a quality event to customers on a daily basis Take immediate action on problems that are encountered in the Banquet Department. Provide disciplinary action when, and if, necessary With Event Manager, coordinate the greeting of function guests, and the oversight of the function Staff hiring, supervision, scheduling, training and development Ensure adequate stock of operating supplies such as glass, china, silver, A/V equipment, etc Regularly inspect all banquet rooms, and storage areas to ensure that health and safety regulations are met provide a professional, advisory and executive support service to the General Manager to assist in meeting strategic goals Supervise the work of banquet management and captains, and observe the performance of hourly service personnel Perform other duties as assigned which include but are not limited to assisting banquet staff with their job functions during peak periods Make personal contact with guests and assist them with any requests Supervise the work and performance of hourly service personnel Perform other duties as requested by management

Dubai, United Arab Emirates

 Maintain effective performance management, including coaching/counseling and conducting performance reviews Coordinate and assist in staff training to create a service culture based on Rotana standard  Assist in the development and implementation of Food & Beverage promotions Perform additional duties, as assigned To assist in recruiting and training all Outlet Colleagues Perform related duties and special projects as assigned Select, train and develop Colleagues to ensure timely recruitment and career growth

Dubai, United Arab Emirates

ollaborate with every department to ensure timely and quality service. Establish report with customers to ensure 100% guest satisfaction. Supervise and train new employees. Resolve customer complaints and issues. Inventory, stock and ordering. Executed various other duties as assigned. Delivered exceptional, friendly and fast service Train new waiters and floor staff on guest service expectations and food handling Schedule carryout staff and give a helping hand in other departments needed in the restaurant Exhibit thorough service techniques, knowledge of foods, beverages and guest interactions. Excelled in exceeding weekly and monthly sales goals, credit card and cash transactions with a zero error rate. Assist in planned catering for events that serviced over 19,000 with excellent customer satisfaction. Cross-trained new staff on guest services expectations, safety procedures, proper food handling, and restaurant protocols. Maintained up-to-date knowledge of business policies and procedures

South Sinai Governorate, Egypt

Diploma, Operation Of Machinery Processing Plastic

Diploma, Hotel, Motel, And Restaurant Management