Sami Mesiranta
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Sami Mesiranta Email & Phone Number

Contact Center Specialist at Pihlajalinna
Location: Tampere, Pirkanmaa, Finland 7 work roles 2 schools
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✓ Verified July 2026 3 data sources Profile completeness 100%

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Current company
Role
Contact Center Specialist
Location
Tampere, Pirkanmaa, Finland
Company size

Who is Sami Mesiranta? Overview

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Quick answer

Sami Mesiranta is listed as Contact Center Specialist at Pihlajalinna, a with 518 employees, based in Tampere, Pirkanmaa, Finland. AeroLeads shows a matched LinkedIn profile for Sami Mesiranta.

Sami Mesiranta previously worked as Team Supervisor at Teleperformance Nordic and Agent at Eilakaisla. Sami Mesiranta holds Bachelor'S Degree, Tourism And Travel Services Management from Satakunta University Of Applied Sciences.

Company email context

Email format at Pihlajalinna

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Pihlajalinna

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Profile bio

About Sami Mesiranta

Sami Mesiranta is a Contact Center Specialist at Pihlajalinna. He possess expertise in english, microsoft office, event management, microsoft excel, microsoft word and 5 more skills. He is proficient in German, Swedish, Russian and English.

Listed skills include English, Microsoft Office, Event Management, Microsoft Excel, and 6 others.

Current workplace

Sami Mesiranta's current company

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Pihlajalinna
Pihlajalinna
Contact Center Specialist
tampere, pirkanmaa, finland
Website
Employees
518
AeroLeads page
7 roles

Sami Mesiranta work experience

A career timeline built from the work history available for this profile.

Contact Center Specialist

Current

Tampere, Pirkanmaa, Finland

Jan 2023 - Present

Team Supervisor

Tampere

- Full staff liability for a team of Customer Service Agents, including yearly appraisals, warnings, sickness routines etc.- Applying all internal standards and processes in the everyday work.- Create team motivation.- Develop and execute action plans both on individual and team level in order to reach specific KPI targets when they are not in spec.- Guide and coach team and individuals in achieving targets.- Ensure communication flow between client, ACM, team and customers.- Analyze reports and trends, and take appropriate action when neccesary.- Participate in client meetings when necessary and present and explain the results.- Handling escalations and feedback from Agents.- Floor management.- Perform and document monitoring evaluations.

Jun 2014 - Sep 2022

Agent

Tampere

Customer service of Travel related company.- Booking flights.- Handling client data.- Finding solutions to customer needs

Mar 2014 - May 2014

Intern

Rusinco Ltd.

Санкт-Петербург, Россия

6 month internship in incoming travel agency. Event management and individual groups.- Preparing visa support documents for clients.- Correspondence with clients and suppliers on phone and by e-mail.- Researching and calculating for hotel, restaurant and transportation rates for tour packages and conferences.- Inspection of hotels and conference venues.- Helping the organisation of welcoming the group on the airport, transportation to the hotel and check-in. - Everyday assistance in operation of conference program, museum excursions, theater visits, group meals and transfers.- Preparing the detailed programs and instructions with all emergency contact information for guides and suppliers (transport companies, hotels, conference venues, restaurants) - Booking tickets to theaters, concert halls, ice hockey games, train tickets and museums.

Mar 2013 - Oct 2013

Sales Representative

Pori, Finland

Sale of various products to current or former clients by telephone.

Jun 2012 - Dec 2012

Traffic Controller

Normikilpi Ky

Tampere

Changing speed limits and stopping traffic at an intersection, assembling traffic signs and assisting carpenter at a renovation site.

Jul 2008 - Jan 2009
Team & coworkers

Colleagues at Pihlajalinna

Other employees you can reach at pihlajalinna.fi. View company contacts for 518 employees →

2 education records

Sami Mesiranta education

Bachelor'S Degree, Tourism And Travel Services Management

Satakunta University Of Applied Sciences

Activities and Societies: International Tutor 2011-2012, Finnish-Russian Business Co-operation course in St. Petersburg Spring 2012, ITB.

Tourism And Travel Services Management

St. Petersburg State University Of Economics

Exchange Period Courses: Russian Language Doing Business in Russia Global Logistics Management of Transport Logistics Intercultural.

FAQ

Frequently asked questions about Sami Mesiranta

Quick answers generated from the profile data available on this page.

What company does Sami Mesiranta work for?

Sami Mesiranta works for Pihlajalinna.

What is Sami Mesiranta's role at Pihlajalinna?

Sami Mesiranta is listed as Contact Center Specialist at Pihlajalinna.

Where is Sami Mesiranta based?

Sami Mesiranta is based in Tampere, Pirkanmaa, Finland while working with Pihlajalinna.

What companies has Sami Mesiranta worked for?

Sami Mesiranta has worked for Pihlajalinna, Teleperformance Nordic, Eilakaisla, Rusinco Ltd., and Norstat Finland.

Who are Sami Mesiranta's colleagues at Pihlajalinna?

Sami Mesiranta's colleagues at Pihlajalinna include Iiris Soukkamäki, Sari Laukkanen, Alina Yliaho, Liisa-Maija Yliniitty, and Inge Nieminen.

How can I contact Sami Mesiranta?

You can use AeroLeads to view verified contact signals for Sami Mesiranta at Pihlajalinna, including work email, phone, and LinkedIn data when available.

What schools did Sami Mesiranta attend?

Sami Mesiranta holds Bachelor'S Degree, Tourism And Travel Services Management from Satakunta University Of Applied Sciences.

What skills is Sami Mesiranta known for?

Sami Mesiranta is listed with skills including English, Microsoft Office, Event Management, Microsoft Excel, Microsoft Word, Logistics Management, Customer Service, and Amadeus.

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