Manage Offshore Clarity Application Support teamAnalyse and carry out gap analysis for Clarity UpgradeCarry out requirement and gap analysis for Clarity enhancementsImplement solution and enhancements, using Clarity Studio, NSQL, GEL, XOG, automated process workflowsSolution architect for interfaces designAnalyse, prioritize and automate data migration routines including design of data migration templatesArchitect optimum technical design & solutions for the end to end implementationManage and carry out data migration of Clarity’s object/ data elements, using Xog, Process, SQL updates and GELSetup / enabled Financial module in Clarity, in order to migrate Cost plans, budget plans, transactionsManage financial transactions, assist business in Forecast/ Cost Plan and budget by resolving queries and providing techno/functional consultancyManage post production support by coordinating with offshore Clarity support teamFormulate Application support process / SLA / Escalation process and coordinate the same with onshore Support managerManage application through Incident/Problem management and Configuration/ Change managementMonitor application to ensure system availabilityCoordinate with Customer and the offshore development team for ease delivery with minimum defectsReview of portlet/report queries to ensure effective & performance tuned queriesConduct multiple show & tell sessions with customers to ensure timely & quality deliveryIntegration testing and System testing of all data migration & integration routines

Managed application support team in order to ensure 24/7 availability of Clarity application.Coordinated with Local Quality Office, to ensure region based changes are documented , for later analysis and change management prioritization.Formulated Application support process / SLA / Escalation process and coordinated the same with onshore Support manager.Managed and implemented scheduled upgrades to application, in form of fix packs, hot fix, content and application XOG and scheduled deployment cycles.Responsible as Onshore Implementation lead for planning / managing Application upgrade and coordinated / managed Offshore / Onshore team, for seamless transition.Managed / developed test cases, managed UIT / UAT as Onshore Test Coordinator / Manager