Samik Mukherjee Email & Phone Number

Kolkata Area, India

Leading the Integration track and alignment to 3 Tier Architecture and introducing Service Oriented Architecture in Wipro’s digital transformation across multiple provider systems (MSD365, SAP S4H, Jscore, Synergy etc.) being maintained Open Source SOA (WSO2), Camunda BPM & Microservices Aligned Architecture on cloud, Integration with SAP S4H, MSD365 CRM & Digital System of Engagement (SOE). Responsibilities include Setting up the Team from scratch Understanding of Business Requirements and solution alignment to business needs Close coordination with the Architect Forum and getting all Architecture decisions verified and implemented Ensuring solution is addressing the business benefit case levers Supporting the overall organization change management initiative Vendor Alliance (Camunda & WSO2, Azure, GCP) Conflicts Resolution Stakeholder Management Team Management Performance Tuning and Optimization Optimal utilization of cloud platforms Migration from Azure to GCPKey Achievements: First of it’s kind and most successful implementation of Camunda within Wipro Received multiple awards for successful team management and adherence to timelines 0 Error Go-Live for L2O in Feb’2021 Zero Disruption Production Deployment plan created which has been highly appreciated by the management Created a Pool of resources on Spring-boot which are being cross-leveraged in other deals / accounts. Created Competency in Camunda which are helping the practice and other accounts in turn.

Kolkata Area, India

Responsible for Overall Program Management for APIGW Implementation and Operations (Malaysia, Thailand & Bangladesh), JBoss Fuse Migration (Malaysia). Entrusted with the Delivery of the project at a critical juncture, high escalations up to the level of Global Delivery Head (Comms), low customer confidence, demotivated team. Have gained back customer confidence, delivered project up to customer satisfaction. Awarded the Migration (From OSB to JBoss Fuse7.1) for Telenor Bangladesh and Thailand based on the successful migration for Malaysia (Customer Reference). Responsibilities include: Delighting customer through continuous improvement and proactive engagement. Driving Cost of delivery down and improving profitability through automation and “left-shift” of skills Standardizing services and best practice broad basing Building high performance team. Vendor Management and Vendor Alliance (RedHat Inc.)Key Achievements: Reduced the Escalation within the 1st Quarter to 0 Delivery with reduced cost and winning multiple high value CRs ($300k+) New Deals won based on the success of this program Created a highly motivated and sustainable team environment

Bahrain

Heading the overall Operations for the RODOD Migration (OSB, AIA, Siebel CRM, BRM, OBIEE) for one of the largest telecom service provider in Bahrain. The overall portfolio included Operations Management of Phase-1 (Prepaid Operations & Product Launches), Delivery of Phase-2 (Postpaid). Responsibilities Include: Adherence to SLA Parameters Escalations Management Customer Management and drive customer stakeholder engagement strategy Review delivery status and risk and strategize appropriate risk mitigation strategy Identify delivery gaps and develop corrective plans and closure.Key Achievements: 100% SLA Adherence with 0 slippages Successful Delivery of Postpaid within timelines Successful delivery of SIM Registration Project

Bangladesh

Managing the Onsite & Offshore coordination and ensuring smooth delivery of the transformation to Oracle Stack (Siebel CRM, Web Self Care, OBIEE). This was one of the first transformation project in Bangladesh the Axiata Group. Involved in the project from the Pre-sales state and have been involved with the Solution Design, SOW Discussion, Compliance and Efforts Discussion. Responsibilities Include: Project Management & Resource Availability onsite Client Engagement & New Opportunities Hunting Early Identification and Mitigation of Project Risks Organizing Monthly SteerCo Meeting Key Achievements:1. Successful Delivery of Phase-1 & Phase-2 ontime2. 100% SLA Adherence on Operations with 0 Slippages

Kolkata Area, India

Gurgaon, India

Mumbai, India

Kolkata Area, India

Key Result Areas:Opex Cost Savings through Process ImprovementsDocument Management and ensuring Order Entry within TATEnsuring 100% Scores in VTM (TERM) AuditsImprovement on Training Effectiveness and Ensuring Lesser Rejection as LoginEnsuring 100% Scanning & Warehousing of CAF within the specified timelines.Key Initiatives & Additional Responsibilities:Managed a national project of Vendor Migration, System Integration & Process development and Designing for both GSM & CDMA Operations and integration of Vendor Systems with TTSL Systems & defining common process for both CDMA & GSM OperationsTaken a project to ensure 100% Customer Application Forms (from Inception) are Scanned and uploaded in the system.Suggested ideas for restriction of Revenue Leakage which was accepted and rolled out NationallySuggested ideas for Automating the Scheme pay out process, which was accepted and implemented NationallyTaken up project to analyse and ensure 100% Error free system generated reportsZonal EVD SPOC for east ZoneEntrusted with the additional responsibility of Customer Care Nodal Officer.Taken up numerous National projects for Prepaid Process Improvements and System developments.Achievements:Member of the Achievers Club – Created to recognize talent within the organizationReceived the Spotlight Award for the Month of July 2008 for working as a Nodal Officer & Risk Manager which was over & above KRA ParametersMaestro Award; CMBU in the Customer Care division and was responsible for Kolkata and Rest of West Bengal Circle. Reporting to the CMBU – CC Manager (East).

Kolkata Area, India

Key Result Areas:Increase Customer Satisfaction through first time right provisioning. Minimize Revenue Leakage through proper validation of Schemes and Offers.Reduce cost through minimizing the calls per sub at the call center.Manage the SIM and RCV Inventory and distributionKey initiatives:Worked on a project to Increase Lapu (easy recharge) Penetration at High Density markets thus increasing the customer satisfaction, and reducing the time taken for Recharges and also increasing the revenue of the organization.Reduce the cost of the Organization by identifying the Non-Transacting Lapu Retailers and converting them to Regular Prepaid Cards thus, reducing the MOU’s and increasing the Revenue earned. (Annualised Financial impact of the project signed off by finance is 1.2 million INR)Worked on a project to reduce the APEF (Airtel Pre Paid Enrolment Form) related barring and increasing the customer satisfaction level and ensuring the compliance level. (APEF barring reduced from 30% to 15 %. Compliance improved from 90% to 98%). Successfully automated the Prepaid MIS as part of my Lean Sigma Project reducing the man-hour related activities and reducing the cost of manpower. (Man-hours per day reduced from 4Hrs to ½ Hrs).Achievements:Successfully launched the PCO, FWP and CCB business for the West Bengal Circle.Successfully launched the REA (Reactivation) facility, which reduces the time taken for Unbarring of a connection post barring due to documentation, thus increasing customer satisfaction. (Expected average reduction of time taken to unbar improved by 70%); Achievements:Was selected as the Employee of the month in the month of October’ 05.Provided a break through solution to the most burning issue of SIM Registration Failure.Was given the Opportunity to manage 2 ARC’s and ensure improved customer satisfaction.Within 2 months of taking charge of Siliguri Area, the walk-in complaints reduced from 70% to 10% of the total walk-ins

Kolkata Area, India

InboundKey Result Areas:Ensuring proper functioning of the Process and increase the customer satisfaction.Liaison with the offshore client and taking inputs and providing updates on the process.Handling Technical problems of Customers and guiding them through the settings with regards to the ISP.Key Initiatives: Was selected as part of a 5 Member pilot team to handle the ISP related campaign, which later on ramped up to a 15 member 24*7 campaignAchievements: Played a significant part in the ramping up of the campaign and ensuring increase in the revenue of the Organization

Bhubaneshwar Area, India

Key Result Areas:Outbound Up-selling calls to the customers in US and UKKey Initiatives: Was skilled in handling Spanish Customers and sell telecom-based products

B.Com, Commerce

Class 12

Class 10