Samir A. Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

- Own technical responsibility for customer/partner projects and initiatives- Provide technical expertise and serve as a trusted advisor to clients' technical and executive teams- Lead project architecture, platform integration discussions- Usher and conduct discovery sessions around data ingestion and IdP Auth flows- Deliver winning solutions from use case ideation to launch- Help foster an environment for ongoing strategic customer success

Mississauga, On

- Oversee and manage Professional Services team responsible for delivering OSS and BSS B2B Solutions- Ensure successful project delivery through effective planning, resource allocation, and risk management- Manage project escalations to ensure timely resolution of issues and maintain customer satisfaction- Control scope deviation through change requests to assess impact on project timelines and budget-Drive team development by removing roadblocks, identifying skill gaps, and improving team capacity- Facilitate knowledge transfer sessions to promote cross-functional collaboration and ensure best practices are shared across the team- Collaborate with stakeholders across the organization to identify areas for improvement and implement process improvements to increase efficiency and customer satisfaction

- Present product technology and vision to executives, prospect customers and technical team leads- Hands-on responsibility throughout the sales cycle such as demo setup, PoC and delivery of product demonstration and presentation- Provide technical expertise related to the product during RFPs and RFIs- Conduct technical assessment and respond to technical questions and concerns- Responsible for pre-sales follow up related to technical requirements, timelines and pricing- Collaborate with product management, development and sales team to provide feedback on customer needs and market trends- Ability to connect customers’ specific business problems to the product’s solutions- Delivering convincing technology value proposition for enterprise customers and senior technical decision makers- Technology Team Lead meetings around technology, integration and orchestration of complex software systems to drive digital transformation programs- Responsible for setting up technical workshops to deliver integration and architectural proposals

- Review technical accuracy and feasibility of customer requirements leveraging the product's configurable out of the box turn key solutions - Work with OSS and BSS teams to design and implement B2B custom solutions to bridge different vendors, API's, tools, and platforms within an organization's enterprise- Define project scope and provide LOE on projects to stakeholders- Serve as the SME and product expert, acting as the liaison between enterprise customers and product development teams- Design and implement custom solutions to bridge different vendors, API’s, tools and platforms within an organization enterprise- Review and collaborate with cross-functional teams to manage technical accuracy and feasibility of customer requirements into future releases, ensuring alignment with product roadmap and customer needs- Develop and implement Device Configuration Management Solutions for L2 and L3 B2C- Conduct an assessment study in traffic and route management, trunk groups, signaling, and NPA-NXX number pool ranges to identify operational cost savings opportunities (3 million dollar in annual savings)

As part of the surveillance and incident management teams to monitor, maintain and troubleshoot the Bell Mobility national wireless network, Canada's coast to coast mobility network. The Wireless Operations & Engineering Control Center team responsibilities include: Analyze and correlate network, transport and environmental alarmsInvestigation and remote resolution of issues on network nodesIsolated outages to microwave tunnels, fiber cuts, wire-line outages with Bell Canada and core back boneFollowing processes and procedures for troubleshooting MPLS PEs and eNodeBs on the network by remotely resetting and sending commands on CICSO Alcatel Lucent and Adtran routers. (CDMA, HSPA+, LTE)Attempt to resolve outages remotely by sending MML commands to Base Station Controllers, or eNodeBs, RNC depending on the network typeCoordinate and dispatch field technicians for on site resolutionFollow up with long outages to try and ensure mean time to repair MTTR and other KPIs are not breaching SLAsExperience in SS7, Sigtran and SCTP signaling networks, as well as core MME, HSS, HLR, VLR, DRA, RNC and UTRAN. Working with other core and data technicians as aid during networks troubleshooting, maintenance windows, change management and deployment plans.Experience and vendor training from Huawei and Nokia Seimens Network (NSN) on core network nodes such as Media Gateway, MSS, HLR, HSS, MME and serving gateway.

Bachelor'S, Software Engineering

Network Engineering Technologist, Computer Systems Networking And Telecommunications