• Performed hotel guest check in and check out using Opera, ensuring personalized greeting service. • Responded promptly to service recovery situations, ensuring guest satisfaction.• Handled guests’ payments and billing.• Credit Card reconciliation and balancing, completing necessary reports.• Monitoring hotel security overnight.

• Addressed guests' inquiries and concerns promptly and courteously over the phone.• Arranged guest reservations for hotel restaurants and assisting with in-room dining requests using Opera, InfraSys, Hotsos, SevenRooms systems.• Took ownership of guest complaints or issues and ensuring they are resolved efficiently escalating matters to appropriate departments if needed.

• Led a team of videographers and editors to build a YouTube channel for Philippines Tourism. • Collaborated with the creative team and liaised with clients and stakeholders to develop video ideas that align with branding and messaging.• Shot, edited and post-produced videos using software like Adobe Premiere Pro.• Possess advanced knowledge of social media marketing strategies, effectively promoting our videos across various platforms such as YouTube, Instagram, Facebook, and TikTok.

• Provided motivational leadership to the cabin crew ensuring 5-Star service and efficient operations. • Demonstrated the ability to deliver a high level of customer service in a fast-paced environment.• Consistently maintained high standards of hygiene and safety.• Responsible for all conflict resolution during flights. • Conducted regular coaching and assessment of cabin crew performance.• Ability to sell duty-free products effectively. • Completed all required documentations and incident reports.• Received numerous written recognition and appreciation from customers for delivering exemplary service.

• Strong experience with Canva & WordPress.• Built and managed I Heart Cabin Crew website.• Creator and manager of a popular Facebook page and Instagram account for flight attendants worldwide.• Created social media ad campaigns using date analytics.• Enhanced website content for improved SEO.

• Greeted guests upon arrival, assisted with check-in and check-out, and escorted them to their suites.• Acted as the primary liaison between guests and the hotel's various departments and services.• Created customized sightseeing and dining itineraries, demonstrating my proficiency in itinerary planning and organization.

• Conducted safety checks and demonstrations of safety equipment and procedures.• Prepared and served meals and beverages for passengers with a personalized touch.• Resolved customer complaints, issues, and concerns in a professional, courteous, and empathetic manner.