● Spearheaded the establishment of the HR department, playing a pivotal role in its organization and structuring.● Establishing and structuring the HR department, designing its units, and delineating their roles and responsibilities within the organizational framework.● Lead the recruitment efforts by hiring HR officers, overseeing their training, and delegating tasks to ensure efficient workflow and productivity.● Formulating and implementing comprehensive policies and procedures aligned with company objectives and regulatory requirements, disseminating them effectively to all staff members.● Crafting detailed job descriptions for every role within the organization, clarifying duties, responsibilities, and reporting structures to facilitate smooth operations and performance evaluation.● Collaborating with legal counsel and senior management to draft, review, and finalize employment contracts, ensuring compliance with legal standards and safeguarding the interests of the company.● Supervising operations at the factory, ensuring adherence to established standards and regulations, and addressing any deviations promptly to maintain optimal efficiency and quality assurance.

● Supported the implementation of HR policies and procedures across SETS branches namely Lebanon, North Africa, Jordan, Bulgaria, Canada in addition toMindsets and maintained employee information in the HR System, managed the payroll, and leave application process, supported the implementation andadministration of the employee performance appraisal, and generated various HR reports and assisted with the recruitment and training of new employees● Conducted research to identify workforce issues or inefficiencies, and recommended solutions and provided advices on HR policies, procedures, and tools andensured that the operations and activities of the workforce are efficient and in the best interest of the company goal● Developed and enhanced the HR system, payroll implementation, contracts, NDA and company specific models● Implemented the recruitment procedures as sourcing, screening, conducting interviews, evaluating candidates, and hiring professionals with specialized skillsaligned with the firm’s consulting services after collaborating with the project managers and directors● Oversaw the implementation and integration of new policies, procedures, tools, and strategies and generated analytic reports and presentations for feedback tomanagement.

● Managed the Personnel Information System (People 365) data for hospital staff throughout controlling the parameter database and maintaining proper dataentry and created contracts for nurses and administrative employees and reported them to the Chief Human Resources Officer● Generated reports and submitted statistics to top management for future decision taking● Assisted the recruitment unit by conducting interviews and personal skillset evaluation

● Screened through sourcing strategy for qualified candidates and followed up the recruitment process● Analyzed job descriptions and prepared screening questionnaires for various technical roles

● Operated the association Personnel Information System (Progress) by processing personal data, work history, and performance appraisals● Audited monthly payrolls and declared compensation funds for educational affairs and provided contracts, work statements, and staff cards for the employees● Conducted questionnaires and surveys among staff to gather information for desired trainings and development

● Analyze competitors' activities in terms of direct coverage, selling rates, etc. ● Responsible for managing current SMS volumes collected to A2P and P2P Exclusives or directs● Analyze traffic flow on daily basis, and checks immediately with clients the reason for significant volume decrease/stopping transmission to specific network and work on regaining the traffic● Follow up technical team in order to check daily blocked & leakage traffic to direct mobile operators & clients● Keep track of any blocking rules added on the client operator SMS Firewall● Report to the management on daily basis with the leakage and action took against it● Build direct contact with OTT in order to comply & follow up on traffic collection● Get in touch with sales team in order to collect the targeted traffic● Monitor any traffic drop & indicated the reason behind along with the action that should be taken● Analyze CDRs and out the requirements of any analysis tools needed

● Promoted and booked travel arrangements from airline tickets, hotels and resorts, transportation, to visas for individual clients and businesses● Acquired an expanding and dedicated clientele by giving best offers and making packages

● Applied Oracle database for staff’s promotion, attendance, schedules, sickness, overtime, payroll and leaves● Had an overview of airline human resources rules and regulations regarding staff, recruiting, and airline regulations