Samir Eid Email & Phone Number

Prague, Cz

Prague, Czechia

Data Maintenance and Governance:•Managed master data for various ERP systems, including SAP, Navision, IFS, BAAN, AXAPTA , JDE, SAGE ,EFACS, ARIBA, S4 HANA.•Ensured data accuracy, consistency, and integrity across all modules (e.g., general ledger, receivables, payables, procurement, and project assets).•Collaborating closely with various stakeholders, including business units, AP teams, disbursement teams, and financial controllers, to ensure high-quality data•Collaborated with cross-functional teams to define data standards and best practices.•Conducted regular data audits and resolved discrepancies promptly.•Developed and maintained data dictionaries and data quality metrics.•Participated in Data migration projects for different entities.

Prague, Czechia

•HRIS: Managed the company’s HRIS system. Maintained employee data such as contact information, employment history, benefits enrollment, and payroll information.•Payroll administration: Processed payroll on a regular basis, ensured that all employees were paid accurately and on time, and maintained accurate payroll records.•Benefits administration: Managed the company’s employee benefits program. Enrolled employees in benefits programs such as health insurance, retirement plans, and paid time off. Communicated benefit options to employees and answered questions about benefits.•Developed and implemented HR processes and procedures: Created policies and procedures related to HR functions such as employee relations, payroll administration, and benefits administration. Ensured that these policies were followed by all employees.•Used HR systems for proper documentation: Used software systems to manage employee data such as contact information, employment history, benefits enrollment, payroll information, and performance evaluations. Ensured that all employee data was accurate and up-to-date.•Provided ongoing maintenance of employee data: Ensured that all employee data was accurate and up-to-date. Updated employee records when there were changes such as promotions or terminations.

Prague, Czechia

•Providing a best-in-class, front-line communication path for new sales•Deliver a first-class sales experience to customers•Handling account enquiries (FAQs, How-to-use, Redemption and Eligibility, Bookings, Cancellation •Requests, Refund Requests, New Features/Rewards)•Logging and keeping records of customer queries•Providing customers with product and service information•Researching required information using available resources•Entering customer information into a CRM and ticketing system•Following up with customers where necessary – redemptions, bookings, cancellations, refunds

Prague, Czechia

Prague, Czechia

•Identifying media opportunities.•Maintaining existing media relations, and promoting positive public awareness of the company through external communications.•Attracts potential customers by answering product and service questions; suggesting information about other products and services.

Praga, República Checa

•Provide basic and accurate information in-person and via phone/email; Receive, sort and distribute daily mail•Handled customer calls and responded to queries about services and billing. •Worked to address all customer concerns in a timely and effective manner. •Prepared monthly reports on customer satisfaction

Praga, República Checa

•Greeted customers with enthusiasm and a delightful and helpful attitude. •Provided guests with up to date information about hostel and promotional offerings. •Responded to guest complaints in a professional and effective way. •Processed payments and informed hostel staff of room status and availability. •Provided superiors with work logs, demonstrating accountability.

Praga, República Checa

•Greeted customers in a friendly and helpful manner. •Provided high quality customer service to customers. •Answered all questions regarding products and promotions. •Cooperate with all team members.•Aimed to keep customers satisfied and returning to Hard Rock Cafe.•Training new staff to provided high quality customer service.

Santa Cruz, Bolivia

•Recruit, hire, and train sales team.•Set sales goals, compare performance to goals, and adjust goals as needed.•Assess current team processes and procedures, identify opportunities for improvement, and implement them.•Foster a competitive yet collaborative team environment

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Business Administration And Management, General

Activities and Societies: Equipo de fútbol

Bachelor In Humanities, Bachelor In Humanities