Samir Guliyev Email & Phone Number

Azerbaijan

Baku, Azerbaijan

Baku, Azerbaijan

• Hiring, training, coaching, and leading call center representatives as they provide support for customers.
• Answering representative’s questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded by representatives
• Leading team meetings, asking questions to better understand the calls representatives are receiving, educating, and coach workers regarding processes and practices, and explain expectations to employees.
• Assisting other management team members in identifying trends and establishing call center goals.
• Ensuring staff members are achieving desired service levels and taking corrective action, as needed.
• Preparing reports and analyzing call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.

Baku, Azerbaijan

• Hiring, training, coaching, and leading call center representatives as they provide support for customers.
• Answering representative’s questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded by representatives
• Leading team meetings, asking questions to better understand the calls representatives are receiving, educating, and coach workers regarding processes and practices, and explain expectations to employees.
• Assisting other management team members in identifying trends and establishing call center goals.
• Ensuring staff members are achieving desired service levels and taking corrective action, as needed.
• Preparing reports and analyzing call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.

• To answer customers’ inquiries according to the related programs;
• To make necessary registrations via corresponding programs based on customers’ inquiry;
• To answer to the customer inquiries from the first apply;
• Clarify customer’s needs, identify issues and provide solutions or alternatives;
• Provide sustainable relationships and engage subscribers by taking the extra patience and problem solving skills;
• Meet the personal and corporate team qualitative and quantitative targets on customer satisfaction;

Baku, Azerbaijan

• To answer customers’ inquiries according to the related programs;
• To make necessary registrations via corresponding programs based on customers’ inquiry;
• To answer to the customer inquiries from the first apply;
• Manage inbound and outbound complex calls and situations;
• Clarify customer’s needs, identify issues and provide solutions or alternatives;
• Provide sustainable relationships and engage subscribers by taking the extra patience and problem solving skills;

• To answer customers’ inquiries according to the related programs;
• To make necessary registrations via corresponding programs based on customers’ inquiry;
• To answer to the customer inquiries from the first apply;
• Clarify customer’s needs, identify issues and provide solutions or alternatives;
• Provide sustainable relationships and engage subscribers by taking the extra patience and problem solving skills;
• Meet the personal and corporate team qualitative and quantitative targets on customer satisfaction;

Baku, Azerbaijan

• Proactively identify, respond to, and win new equipment projects to include; identifying bid opportunities, preparing bid responses, creating presentations, negotiating with potential customers
• Building and maintain relationships with new and existing customersEvaluate project details and provide recommendations on best available solutions
• Ability to learn and then communicate to customers product knowledge of all elevator/escalator lines and specialized architectural product knowledge
• Visit job sites to determine scope of prospective job or to check on the status of a current job
• Works in coordination with architects, general contractors, building managers and/or owners in the pre-bidding of new installation jobs. Includes building strong customer relationships, and maintaining market awareness.

Baku, Azerbaijan

• Building and sustaining long-lasting relationships with existing and potential clients.
• Conducting research on potential clients' products or services and determining the geographic location of the majority of their target customers.
• Setting up meetings with potential clients to present advertising proposals and address their concerns.
• Assisting the marketing team in the preparation of media kits and promotional plans.
• Attending sales meetings, trade shows, and training workshops as required.

Ux/Ui Designer

Bachelor'S Degree, World Economy

Education record

Education record