Samir Guliyev Email & Phone Number

Azerbaijan

Baku, Azerbaijan

Baku, Azerbaijan

• Hiring, training, coaching, and leading call center representatives as they provide support for customers.• Answering representative’s questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded by representatives• Leading team meetings, asking questions to better understand the calls representatives are receiving, educating, and coach workers regarding processes and practices, and explain expectations to employees.• Assisting other management team members in identifying trends and establishing call center goals.• Ensuring staff members are achieving desired service levels and taking corrective action, as needed.• Preparing reports and analyzing call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.• Taking on other tasks or projects to support employees, other managers, and call center operations.• Working with other management team members to develop call center objectives, keeping profitability and efficiency in mind• Monitor and improve ordering, telephone handling and other procedures• Evaluate performance with key metrics (accuracy, call-waiting time etc.)

Baku, Azerbaijan

• Hiring, training, coaching, and leading call center representatives as they provide support for customers.• Answering representative’s questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded by representatives• Leading team meetings, asking questions to better understand the calls representatives are receiving, educating, and coach workers regarding processes and practices, and explain expectations to employees.• Assisting other management team members in identifying trends and establishing call center goals.• Ensuring staff members are achieving desired service levels and taking corrective action, as needed.• Preparing reports and analyzing call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.• Taking on other tasks or projects to support employees, other managers, and call center operations.• Working with other management team members to develop call center objectives, keeping profitability and efficiency in mind• Monitor and improve ordering, telephone handling and other procedures• Evaluate performance with key metrics (accuracy, call-waiting time etc.)

• To answer customers’ inquiries according to the related programs;• To make necessary registrations via corresponding programs based on customers’ inquiry;• To answer to the customer inquiries from the first apply;• Clarify customer’s needs, identify issues and provide solutions or alternatives;• Provide sustainable relationships and engage subscribers by taking the extra patience and problem solving skills;• Meet the personal and corporate team qualitative and quantitative targets on customer satisfaction;• Maintain front office database and other sells additional services;• Fast recognize opportunities and gaps, provide solutions or explaining about other existing features;• To treat customers in a polite and patient manner;

Baku, Azerbaijan

• To answer customers’ inquiries according to the related programs;• To make necessary registrations via corresponding programs based on customers’ inquiry;• To answer to the customer inquiries from the first apply;• Manage inbound and outbound complex calls and situations;• Clarify customer’s needs, identify issues and provide solutions or alternatives;• Provide sustainable relationships and engage subscribers by taking the extra patience and problem solving skills;• Meet the personal and corporate team qualitative and quantitative targets on customer satisfaction;• Maintain call center database and other sells additional services;• Fast recognize opportunities and gaps, provide solutions or explaining about other existing features;• To treat customers in a polite and patient manner;

• To answer customers’ inquiries according to the related programs;• To make necessary registrations via corresponding programs based on customers’ inquiry;• To answer to the customer inquiries from the first apply;• Clarify customer’s needs, identify issues and provide solutions or alternatives;• Provide sustainable relationships and engage subscribers by taking the extra patience and problem solving skills;• Meet the personal and corporate team qualitative and quantitative targets on customer satisfaction;• Fast recognize opportunities and gaps, provide solutions or explaining about other existing features;• To treat customers in a polite and patient manner;

Baku, Azerbaijan

• Proactively identify, respond to, and win new equipment projects to include; identifying bid opportunities, preparing bid responses, creating presentations, negotiating with potential customers• Building and maintain relationships with new and existing customersEvaluate project details and provide recommendations on best available solutions• Ability to learn and then communicate to customers product knowledge of all elevator/escalator lines and specialized architectural product knowledge• Visit job sites to determine scope of prospective job or to check on the status of a current job• Works in coordination with architects, general contractors, building managers and/or owners in the pre-bidding of new installation jobs. Includes building strong customer relationships, and maintaining market awareness of projects and competitors within assigned territory

Baku, Azerbaijan

• Building and sustaining long-lasting relationships with existing and potential clients.• Conducting research on potential clients' products or services and determining the geographic location of the majority of their target customers.• Setting up meetings with potential clients to present advertising proposals and address their concerns.• Assisting the marketing team in the preparation of media kits and promotional plans.• Attending sales meetings, trade shows, and training workshops as required.

Ux/Ui Designer

Bachelor'S Degree, World Economy

Education record

Education record