Samir Mammadov Email and Phone Number

Creating new domestic tourism brand

Effectively managing the daily operations of the hotel. Making sure that guests have a good first and last impression of the hotel. Setting sales targets for staff and monitoring them to ensure that they are met. Recruiting staff, training them up and then monitoring their performance. Managing and setting room rates. In overall charge of a busy food and beverage operation. Engaging and motivating staff to do better. Constantly focusing on profitability and… Show more Effectively managing the daily operations of the hotel. Making sure that guests have a good first and last impression of the hotel. Setting sales targets for staff and monitoring them to ensure that they are met. Recruiting staff, training them up and then monitoring their performance. Managing and setting room rates. In overall charge of a busy food and beverage operation. Engaging and motivating staff to do better. Constantly focusing on profitability and growth.Striving to create a relaxing and welcoming ambience for customers. Identifying other revenue stream opportunities. Organising conferences, wedding receptions and banquets. Overseeing the allocation of hotel bedrooms. Launching local publicity campaigns and attending networking events. Making sure presentation, recipes and services are consistent throughout the hotel. Show less

#Supports the FOM with the response to guest feedback both verbally and in writing to ensure service issues are rectified and superior service is provided # Notes and immediately rectifies operational flaws # Actively solicits guest feedback on Front Office service and room’s and common areas # Together with the rest of the Front office team, develops an action plan to address weaknesses and recruit, train and develop all front of house employees. # Ensures that all Front… Show more #Supports the FOM with the response to guest feedback both verbally and in writing to ensure service issues are rectified and superior service is provided # Notes and immediately rectifies operational flaws # Actively solicits guest feedback on Front Office service and room’s and common areas # Together with the rest of the Front office team, develops an action plan to address weaknesses and recruit, train and develop all front of house employees. # Ensures that all Front Office Employee communicate in a successful, clear, professional and appropriate way with our guests # Plans and executes PK sessions with local activity providers and sets up FAM’s for staff Show less

Managing and training the concierge, night auditor and team of receptionists Ensuring the front desk provides a professional and friendly service for customers Dealing with customers, including handling complaints when they come to the desk Troubleshooting emergencies Scheduling your staff rota Liaising with other departments