Samir Saha Email & Phone Number

Kolkata, Wb, In

India

Provide strategic guidance on business operations and growth.Analyze market trends, competitor activity, and customer needs.Develop and implement business plans to drive revenue growth.Monitor and optimize company performance.

Kolkata, West Bengal, India

Develop and manage a quality manpower resource for the department by efficient scheduling of manpower and ongoing management of rosters, identification of training needs for all staff.End to end business deal. Managing customer airlines operational requirements. Responsible for OTP and managing the passenger services and cargo operations of Carriers (Etihad Airways, Air Arabia, Batik Air, Vistara, Akasa Air, Air Asia and other non-scheduled flights including Freighter Aircrafts) operating through NSCBI Airport, by ensuring the standards of service are consistently delivered.Focus on providing the best of Guest experience along with ensuring On-time Performance, Foster Cargo Compliance and Safe Operations for the Station.

Kolkata, West Bengal, India

Delhi, India

Anticipates and tracks operational and tactical risks and providing strategic solutions.Manages day to day business of the operations department while balancing the responsibilities of various business lines such as business analysis, vendor, and risk management.Works with sales teams to help set and meet daily and quarterly goals.Play a significant role in long-term planning, project status reporting, and implementing change control processes.Supports back-office and firm-wide training programs, reinforcing tech and operations infrastructure between departments to ensure consistency and quality standards are met.

New Delhi, Delhi, India & Maldives

Looked after for managing service level agreements of all customer service aspects of the Contact Centre.Responsible for achieving all KPIs as outlined in the Contact Centre KPIs scorecard.Regularly interact with various stations to understand requirements and communicate feedback and solutions.Planning and executing debriefing sessions with all agents.Ensure call quality and high level of customer service.Act as a focal point for customer care department to ensure through investigations of customer complaints.

New Delhi, Delhi, India

Performing monthly ISC report by rating and monitoring KPI’s against statistics for compliance in the Indian Sub-Continent.Leading the team and oversee daily activities to ensure a high standard of service delivery.Providing input and recommendations to improve the effectiveness of the daily operation. Conducting spot checks to ensure adequate standards are maintained and conduct audits with the handling company.Liaised with cargo departments and GHA to resolve the issues by building internal, cross functional relationships and suitable communication structure by developing resolution for the crisis, non-compliance or environment in a timely and efficient manner.To act as a senior point of liaison for third party customer service staff ensuring that Etihad Airways ground handling requirements and customer service standards are met at all times. Performed SLA audits on the landside and airside operations including Guest First, Immaculate Etihad, ATC, LPC, Risk assessment audits and feedback the findings to APM, NSM and other concerned stake holders.

Kolkata

Conducted operations within budgeted costs, ensuring the delivery of established service standards in compliance with the safety / security parameters.Achieve absolute operational integrity with zero safety defects and security infringements.Developed strong business relationship with various authorities such as Airports Authority, Airport Immigration & Air Customs, through effective networking in order to secure maximum support of the authorities to meet the passenger and cargo handling objectives.Review on a regular basis, policies and procedures regarding passenger and cargo operations, personnel, safety and security matters, pertaining to the units under jurisdiction.

Kolkata

Kolkata

Conducting briefing sessions for the shift and maintaining staff performance report on daily basis.Being visible to ensure that the highest level of service is provided in a professional manner.Support the use of new technologies in the provision of service to customers.Ensure daily operations follow up company standard.Assisting Manager to handle company materials and records.Conducting pre-flight administration to ensure the smooth running of every Emirates flight departure/arrival.Willing to take up additional responsibilities and work shift duties.Performing pre and post-flight administration duties.

Kolkata

Port Blair, Andaman And Nicobar Islands, India

Load Controller for ATR 42/72-500 & A-319/320/321 Aircrafts (License No: IXZ/26/06).Acted as Shift Supervisor handling A320/321 flights.Worked on SABRE Reservations and DCS platform. Boarding supervision, Baggage handling, Cargo and RAMP handling, MHB/ Lost and Found Services during a period of phenomenal company growth. Expert at problem solving and dealing with customer complaints.

Port Blair, Andaman And Nicobar Islands, India

Ability to work in pressurized situations such as disruption, Emergency and Accident and contingency situations.Manage overall daily functions through effective advance planning and allocation of manpower and resources.Lead and manage the team on a day-to-day basis to ensure that overall operations run smoothly, efficiently and conform to safety and security requirements and Company standards.Demonstrable ability to work independently with good decision-making skills.Ensure to evaluate cost implications and balance with quality when making day-to-day operational decisions.Represent the Station Manager by participating in airport-related activities; create and maintain good rapport with key stake holders such as airport authorities, government agencies, suppliers, and relevant Air Deccan offices.Proactively prevent and manage flight disruptions and irregularities of varying scale.Manage overall daily operations to run smoothly and efficiently, conform to safety and security requirements; and to ensure our customers always feel special, valued and recognized.

Port Blair, Andaman And Nicobar Islands, India