Samir Jain Email & Phone Number

Noida, Uttar Pradesh, India

I have been leading the RPA platform team accountable for running Automation Anywhere business BOTs successfully. I own RPA platform operational tasks and ensure a stable and efficient Azure platform is available to run the RPA BOTs smoothly. Below are my core responsibilities:1- Administrate Automation Anywhere 360 control room services. 2- Manage and support CyberArk PAM solution for A360.3- Orchestrate Windows infrastructure on Azure Cloud and manage Azure resources Azure VM… Show more I have been leading the RPA platform team accountable for running Automation Anywhere business BOTs successfully. I own RPA platform operational tasks and ensure a stable and efficient Azure platform is available to run the RPA BOTs smoothly. Below are my core responsibilities:1- Administrate Automation Anywhere 360 control room services. 2- Manage and support CyberArk PAM solution for A360.3- Orchestrate Windows infrastructure on Azure Cloud and manage Azure resources Azure VM, SQL server, Storage account, etc.4- Drive FinOps Azure cloud cost optimization best practices approaches.5- Lead and guide the RPA platform team with their operational activities and close them in a timely manner.6- Work with the customer to understand the technical requirements, create the plan and execute it. Show less

Bangalore

I was part of the Azure App Service (PaaS) service product support group. I helped Microsoft customers to host their web Application on the Azure App Service platform and leverage the length of its features. I supported AppService product issues and provided deep technical solutions keeping customer environment and requirements in mind. The issue ranges from small configurations to complex bugs and may require App Service product team and other Microsoft business collaboration. I worked on… Show more I was part of the Azure App Service (PaaS) service product support group. I helped Microsoft customers to host their web Application on the Azure App Service platform and leverage the length of its features. I supported AppService product issues and provided deep technical solutions keeping customer environment and requirements in mind. The issue ranges from small configurations to complex bugs and may require App Service product team and other Microsoft business collaboration. I worked on support cases created by Microsoft Premier, ARR, unified, and S500 customers who have high visibility and required quick turnaround. Show less

Bangalore

I led the data center operations team from India responsible for driving product deployment on business applications. The deployments were performed on the payment app during the live traffic. I would drive the release management on these applications and perform validation. I leveraged various DevOps tools to process deployment, resolve issues, and report status. I owned the release management for applications and monitored the infrastructure through SiteScope, Splunk, AppDynamics and… Show more I led the data center operations team from India responsible for driving product deployment on business applications. The deployments were performed on the payment app during the live traffic. I would drive the release management on these applications and perform validation. I leveraged various DevOps tools to process deployment, resolve issues, and report status. I owned the release management for applications and monitored the infrastructure through SiteScope, Splunk, AppDynamics and CatchPoint tools. Below are my core responsibilities:1-Follow DevOps life cycle of release management and package deployment for critical business applications.2-Automation through PowerShell.3-Investigate and troubleshoot any deployment issues and resolve them on time. Show less

Bangalore

I was part of Microsoft Developer support team. I primarily supported Internet Explorer (IE8, IE9) and IIS (IIS 7.5 and 8) products, interacted with enterprise customers (administrator and developers) and helped them debug , problem isolation,troubleshooting on re-active cases. Gathering knowledge of the customer environment to delivering timely and high quality incident resolution focusing on root cause analysis. Adequate and relevent knowledge transfer to every customer on their reported… Show more I was part of Microsoft Developer support team. I primarily supported Internet Explorer (IE8, IE9) and IIS (IIS 7.5 and 8) products, interacted with enterprise customers (administrator and developers) and helped them debug , problem isolation,troubleshooting on re-active cases. Gathering knowledge of the customer environment to delivering timely and high quality incident resolution focusing on root cause analysis. Adequate and relevent knowledge transfer to every customer on their reported problem. I have represented product support to Microsoft customers and worked as an integral part of team serving as final point of resolution and advice for some of the largest fortune 500 US based organizations that leverage Microsoft technologies across their geographically diversified networks. I always ensure our customers were very satisfied with the effectiveness and efficiency of the technical support they receive and successful in their technical transformation journey. Show less

Noida Area, India

I was handling IT-helpdesk calls pertaining to IT-infrastructure, Windows domain, network and IT devices. I also supported domain users (company employees) to help troubleshoot with their business applications. The technologies involved AD, Exchange server (CAS) 2007, various desktop and server business applications, data center network monitoring and setup VLAN for projects, security tool management, hardware vender management of organization to providing technical support to employee and… Show more I was handling IT-helpdesk calls pertaining to IT-infrastructure, Windows domain, network and IT devices. I also supported domain users (company employees) to help troubleshoot with their business applications. The technologies involved AD, Exchange server (CAS) 2007, various desktop and server business applications, data center network monitoring and setup VLAN for projects, security tool management, hardware vender management of organization to providing technical support to employee and business. Show less

Gurgaon, India

I have worked as a Technical Support Engineer at my company (Info-Services)'s client Bharti Airtel Limited, its APO (Airtel President Office) Gurgaon my role was to provide technical support to senior management of Bharti Airtel Limited employees.

New Delhi Area, India

I have worked as IT-Support associate for BSES Rajdhani Power Limited its Alaknanda division and was responsible to cater IT needs of division. I used to look after IT needs of division and ensuring uptime of IT-assets (desktops/servers/printers/network devices) being used across all offices of ALN division.

Mca, Computer Science, A

MCA

B.Sc.(Vocational), Computer Application And Instrumentation., A

Activities and Societies: I did my graduation from Dau Dayal Institute Of Vocational Education,Khandari Campus Agra. B.Sc (Vocational)