Samir Malek 🇨🇦 Email & Phone Number

Calgary, Ab, Ca

Calgary, Alberta, Canada

India

Bahrain

- Researched and implemented solutions by consulting user guides, technical manuals, and other documents.- Provided advice and training to users to resolve identified difficulties and conducted training sessions for new employees on the use of computer software and hardware.- Analyzed and resolved technical problems related to computer hardware, software, and networks and provided technical support to clients regarding software and hardware issues.- Set up equipment for employee use, ensuring proper installation of cables, operating systems, or appropriate software.- Assisted in the development of technical manuals and user guides and supervised other technical support workers in the group.

Gujarat, India

Bahrain

- Provided exceptional customer support for the STC Pay product by answering incoming calls, e-mails, and web-based tickets, and prioritizing customer support needs.- Collaborated cross-functionally with internal teams to ensure the smooth execution of the whole shipment lifecycle.- Reviewed monthly metrics to ensure benchmarks were met and addressed root causes to achieve continuous improvement.- Troubleshot technical inquiries from customers and acted as the primary point of contact for them.- Handled inbound and outbound collection calls to prompt for payment of past due invoices for a variety of clients and industries.

Social Saturday Squad is a global networking community on LinkedIn built by and for professionals looking to expand their network. Membership involves participating in weekly networking events on LinkedIn.

Vadodara, Gujarat, India

As a remote social media manager, I grew their social following from 0 to 180+ and managed their social media account by posting images and troubleshooting technical issues. I coordinated with the co-founder to strategize market attacks and analyzed post insights using Instagram insights. I used third-party applications for image editing and created agendas for team meetings. I also provided IT and software troubleshooting support to the rest of the organization.

Bahrain

As a course instructor and mentor, I not only mentored students through weekly follow-ups, but also organized workshops to validate checkpoints. In addition to ensuring monthly evaluation interviews and weekly standups with students to make learning fun, I committed to guaranteeing the smooth running of the program. Furthermore, I taught students how to find solutions instead of giving them away and encouraged them to learn through making, with the ultimate goal of making them the best version of themselves.

Hidd, Muharraq Governorate, Bahrain

As an HR member, I executed national recruitment campaigns, coordinated market attacks for recruitment, and allocated members to different functions. I continuously tracked members' skills, participated in creating guidelines and succession planning, and attended weekly team meetings. I provided 1st line technical support, resolved interpersonal conflicts, and created agendas for team meetings. I worked closely with middle managers, supervised team activities, and exceeded workflow needs.

Bahrain

1) I been part of Incoming Global Entrepreneur (iGE) Team of Aiesec Bahrain which handles- Processing of the Applicants for various Programs around the year (Summer Term and Winter Term) - Value Delivery services provided to the EPs during their term period in Bahrain.2) I been also part of the National Recruitment team where we recruit young people to develop their Leadership through learning from Pactical Experiences in Challenging Environments.

Bahrain

I had a project-based internship as a project trainee at Bahrain Civil Aviation Affairs (CAA), Air-navigation Directorate. I worked on Advanced-Surface Movement Guidance and Control System (A-SMGCS) and participated in technical meetings to review operational concepts and procedures. I learned the basics of assembling, operating, repairing, and servicing radar systems and performed manual work on radar systems. I carried out routine inspection, preventive maintenance, and provided technical aid on-site with Radar Engineers. I studied manuals and schematics and interpreted common installation and repairing techniques. I carried out non-scheduled engineering tasks and calibrated all electronic engineering test equipment. I also maintained appropriate environmental conditions in radar equipment rooms.

Bachelor Of Engineering (Be), Electronics And Communications Engineering

Studied 4 year Bachelors in Electronics and Communication Engineering with specialization done in Communication field

Master Of Business Administration (Mba), Telecommunications Management

Profitable Programmer, Full Stack Python Django Web Development

I created 3 web apps. I learned key skills on this course including technical skills: HTML5 CSS3 JavaScript Python Django Heroku GitHub.

Diploma In Electronics And Communication Engineering, Electronics And Communications Engineering

Successfully completed my 4 year Diploma course in Electronics and Communication Engineering