Samir Pathak Email & Phone Number

Bengaluru, Ka, In

Dubai, United Arab Emirates

• Maintain a portfolio of customers and strategically prioritize customer needs across several accounts, focusing on driving product adoption, leading a positive customer experience, and driving growth through gross renewals (+$20M) and net retention improvements (120%).• Drive Growth, Revenue, Sales o Partner closely with Account Management Teams including Solution Consulting, Account Executives, Professional Services and Partners to ensure a seamless customer experience. o Understand each customer’s strategic goals and develop tactics to make strategic and tactical recommendations based upon Securonix’ s products and services. o Participating in, or leading, marketing events from a technical perspective. o Contributing to, or leading, go-to-market efforts being driven by our Technical Solutions Engineering organization.• Talent retention and attractions to build/maintain a world class TAM and CS organization (50+ headcount) o Recruit and manage future Technical Account Managers and CSM's to support business growth. o Develop company-wide TAM and CS framework integrating processes, content and data to/from stakeholder organizations (e, g., Marketing, Sales, Product/Engineering, etc.) o Foster collaboration within the TAM and Customer Success team.• Work closely with customers and Engineers to Demo, deploy, operationalize, and extend the Securonix Platform Solve problems and build new technology (R&D).• Act as a customer trusted advisor, responsible for conveying customer requirements, feature requests, feedback, etc. to Product Management and Executive Leadership.• Partner closely with Account Management Teams including Solution Consulting, Account Executives, Professional Services and Partners to ensure a seamless customer experience.• Think critically, spanning the post-sales process through customer support, troubleshooting, and developing new capabilities on the Securonix platform.

Dubai, United Arab Emirates

• Strategically prioritise customer needs.• Work closely with customers and Engineers to Demo, deploy, operationalise, and extend the Securonix Platform Solve problems and build new technology (R&D).• Monitor Customer Health Score in Customer Success platform (Totango) and intervene as needed to mitigate churn risks and drive consumption.• Thrive in a team-oriented culture through delivering a significant individual contribution while collaborating with and strengthening teammates.• Think critically, spanning the post-sales process through customer support, troubleshooting, and developing new capabilities on the Securonix platform.• Act as a customer advocate, responsible for conveying customer requirements, feature requests, feedback, etc. to Product Management and Executive Leadership.• Oversee and lead customer onboarding, strategic planning, service enablement, consultative services, and product demonstrations on new features and services.

Bengaluru Area, India

• Provides strategic vision for operational security while guiding daily operations and policy implementation. Identifies, researches, analyses, and resolves issues related to risk mitigation and project success. Builds and leads high-performance teams in completing complex assignments while providing virtual collaboration with international and remote teams. • Led the phased roll-out of enterprise security product & tools across multiple Business units to meet customer’s Organization needs. Be responsible for the product vision, planning, design, usability, and quality of releases • Managed a project team of 25+ comprising of engineering, product, and design, Application Support Staff, Business Analysts and Application Testing Staff. • Manage customer expectations based on the approved scope of work and take appropriate steps to identify and mitigate risks within the project. • Perform financial management by making sure costs are utilised effectively and the project is completed within the approved budget • Provide customer with weekly/monthly project status and highlight any risks, issues and scope changes occurring in the project • Providing delivery opinion, risk assessment (mitigation strategies), architecture suggestions etc. during presales phase. • Make recommendations for Service Improvement Plans and ensure actions are followed through to completion in a timely manner

Bangalore

• Managed a project team of 25 resources, comprising of Developers, Application Support Staff, Business Analysts, and Application Testing Staff.• Helped chart a solution roadmap based on a recommended phased maturity methodology.• Managed the requirements, design, build, and training/communication phases.• Manage customer expectations based on the approved scope of work and take appropriate steps to identify and mitigate risks within the project.• Perform effective resource allocation and de-allocation during the course of the project.• Perform financial management by making sure costs are utilized effectively and the project is completed within the approved budget.• Provide customer with weekly/monthly project status and highlight any risks, issues and scope changes occurring in the project.• Identify project deliverables, payment milestones and take necessary actions to obtain signoffs.• Providing delivery opinion, risk assessment (mitigation strategies), architecture suggestions etc. during presales phase.

Bengaluru Area, India

Worked as Project and Portfolio Management Consultant for Professional Services Worldwide Team

Pennsylvania, United States ; Pune , India

Managed and looked after all the HPE PPM implementation. Primarily all the phases i.e Requirement Analysis, development/configuration, testing and migration.Managing all the HPE PPM instances (server activities e.g. maintenance). Managing the QA and Dev team in STS and US.

Noida Area, India

Worked as HPE PPM Consultant Analysed the client’s pain areas and gaps in the existing processes.Documentation of Technical and Function Documents like System Maintenance and Technical Document and Execution Process Model at client site.Implementation of Mercury ITG Tool/HPE PPM using configuration of Dashboards, Portlets, Request Types, Workflows, and Reports.Patch installations. Integration with LDAP

Master Of Computer Applications (M.C.A.)

Senior Secondary, Maths , Computer Science