Sami Shapiro Email & Phone Number

Austin, TX, US

San Ramon, CA, US

Five9 specializes in improving the customer/client/student/patient experience. We feature a cloud based Contact Center solution offering full Omnichannel functionality, CRM Integration, AI and Automation, Self-Service tools, plus many more powerful modules. We have the skills and tools to increase your business agility, improve your CX offering and more.

Austin, Texas, US

• Enterprise Account Manager working directly with my clients to run contract renewals from start to finish, expand and upsell subscriptions, and bring in net new business. My focus was to meet client needs and exceed.
• FY23 Q1 - One of thirteen Sales Reps and Regional Managers selected (out of 119) to join the internal RTW (Roadmap to Win) Committee, which met weekly to set up, manage, and lead organization-wide CX/OMC calls.

Austin, Texas, US

• Mid-Market Account Manager supporting my clients, working to increase revenue and build brand loyalty using Oracle's Marketing Cloud (OMC).
• FY22 Q3 - Manager-designated resource to help onboard new team members through mentoring sessions.

Austin, Texas, US

• Supporting mid-sized businesses to increase flexibility and resiliency, achieve better results faster, and exceed customer expectations with Supply Chain Management (SCM) solutions. Accelerating innovation and time to.
• FY21 Q4 - In the top 6% of BDCs. One of forty-three (out of 700) selected to join Oracle's Level Up 8-week Program.

Austin, Texas, US

Supporting small-to-medium-sized businesses increase revenue and build brand loyalty using Oracle's Marketing Cloud (OMC).

New York, NY, US

• Managed the registration process for the training of 1,300 corporate/union employees
• Created/implemented a new sign-in process for the Learning & Development Team, which increased efficiency and accuracy
• Delivered opening and closing speeches at employee training events for 40-70 people per session
• Followed up with supervisors and managers across the company on a weekly basis
• Edited 25 department summaries for the company website

Athens, GA, US

Selected as one of 24 business students to study international business and entrepreneurship in Peru and Chile; visited nine companies from various industries.

Atlanta, Georgia, US

• Semi-finalist in a semester-long, team digital marketing competition
• Competed with ~170 students on 37 teams, coached by veteran marketing professionals
• Developed strategies to solve digital marketing challenges for Carter's, Inc.

• Managed marketing operations for the business
• Created and wrote all content posts for the company Instagram and Facebook pages
• Developed marketing strategies for growth and follower engagement

New York, NY, US

• Key participant in the creation of an internal events marketing video, which was released to the company-wide intranet
• Maintained the department Support Log and managed the Document Management System

Santa Barbara, CA, US

• Delievered sales pitch in lecture halls of 200-350 people
• Marketed the online student resource company to UGA students and recruited new employees

• Day Camp Counselor for 5 and 6-year-old children for five summers
• Managed co-counselors and groups of about 20 children

• Reorganized and ran company's Pinterest page
• Conducted research and authored articles for 3 magazines
• Contributed to weekly newsletters
• Proofread and edited magazine drafts