With over 11 years of customer service experience in various industries , I currently manage the global customer service team at Study Group, a leading provider of international education. My mission is to create a better world through education, and I am proud to work for a company partner with 48 universities that offer more than 1,000 degrees in subjects such as arts, entertainment, and media management.As a Six Sigma Green Belt certified professional, I apply the principles of quality improvement, process optimization, and data analysis to deliver exceptional service to our students and international study centre partners. I also have strong presentation and communication skills, and I coach and empower my team members to achieve brilliant results. I am flexible and adaptable, working in a 24/7 environment and using various office products such as Excel.