Samitha Liyanage Email & Phone Number

Dudley, England, United Kingdom

Birmingham, England, United Kingdom

Heading the human resources, office management, and branding functions at Sana Commerce Sri Lanka, catering to the core human capital management and development needs, while providing a better working environment at the office and developing the brand value of Sana Commerce in the IT community in Sri Lanka.

Colombo, Western, Sri Lanka

Heading the human resources, office management and branding functions at ISM APAC, catering to the core human capital management and development needs, while providing a better working environment at office and to develop the brand value of ISM APAC in the IT community in Sri Lanka.

Colombo, Sri Lanka

Managing the human resources by catering to the core human resource management departmental needs related to employee relations, performance management, recruitment and training and development. Further, overseeing the organization’s branding and office administrations functions, focusing on guiding internal and external branding engagements to develop the brand value of ISM APAC, as well as overall wellbeing of employees.

Sri Lanka

- Set the group's goals and objectives with the company goals, and prepare, implement and monitor plans to ensure that the goals and objectives are achieved.- Onboard new projects and oversee a smooth and successful launch of new projects.- Recommends hiring and/or termination of personnel in conjunction with the human resource department.- Ensure all operational delays and problems that may adversely affect project quality and turnaround time are resolved in a timely manner.- Regularly assesses the in-house and projected production volumes of the group, and plans out and coordinates production operations to meet the project requirements.- Analyses and approves regular operational reports, specifically in the areas of productivity, quality and cost, and institutes measures to achieve optimum performance in efficiency, quality, profitability and resource utilization of and within the group.- Supervise the team managers and QCers in initiating activities for continuous improvement of the project, and take necessary decisions to enhance overall performance.- Ensure proper delegation of all projects/tasks among capable managers, team leads and process analysts, and monitoring the progress to inspect that all TATs and SLAs are met and maintained throughout. - Maintaining optimal resource allocation considering the complexity of the project/tasks and manpower capacity by taking quality, productivity and cost in to consideration.- Conduct and approve performance management of subordinates: monitors, evaluates, and recommends necessary rewards and recognition initiatives to subordinates.- Coordinate with relevant support departments to ensure that operations rum smooth and successfully.- Conducting TNA across the group and catering to them in conjunction with the organizational training department.- Visiting clients on various project assignments, i.e. new project and process on-boarding, process improvements, system upgrades, etc.

Sri Lanka

- Supervise the team managers and QCers in initiating activities for continuous improvement of the project, and take necessary decisions to enhance overall performance.- Onboard new projects and oversee a smooth and successful launch of new projects.- Maintaining optimal resource allocation considering the complexity of the project/tasks and manpower capacity by taking quality, productivity and cost in to consideration.- Conduct and approve performance management of subordinates: monitors, evaluates, and recommends necessary rewards and recognition initiatives to subordinates.- Coordinate with relevant support departments to ensure that operations rum smooth and successfully.- Perform training on the project related technicalities and soft-skills.- Maintain learning curves/action plans of the trainees/staff with performance lags.- Maintain QC guides as required to enhance production quality.- Produce necessary training material (training manuals/presentations/dockets/etc.).- Investigate further on the accuracy glitches identified at clients-end and provide constructive feedback to respective staff and monitor for consistency in accuracy.- Performing necessary analytics to support project management in decision making.- Liaise training gaps/queries with client and acquire required knowledge, and carryout the process improvements and document KT (Knowledge Transfer) sessions.- Carry out employee appraisals and cater all other training needs of the project.- Organize events and training programs to enhance employee engagement.- Managing the technical/business writing unit for multiple clients based in the U.S., U.K., and Australia.

Sri Lanka

- Perform training on the project related technicalities and soft-skills.- Maintain learning curves/action plans of the trainees/staff with performance lags.- Maintain QC guides as required to enhance production quality.- Produce necessary training material (training manuals/presentations/dockets/etc.).- Investigate further on the accuracy glitches identified at clients-end and provide constructive feedback to respective staff and monitor for consistency in accuracy.- Performing necessary analytics to support project management in decision making.- Liaise training gaps/queries with client and acquire required knowledge, and carryout the process improvements and document KT (Knowledge Transfer) sessions.- Carry out employee appraisals and cater all other training needs of the project.- Organize events and training programs to enhance employee engagement.- Leading technical/business writing team for multiple clients based in the U.S.

- Test case writing- Test Data Preparation- Test Execution

- Carryout investigations to locate dislocated payments made from HSBC.- Support and deal Customer Inquiries over the phone and via written media.- Prepare documentation for legal remedies when need to refer certain unauthorized parties in reconciling funds.- Handling RECCHS - MI (Recoveries database) for the department.

Master Of Science In International Business With Human Resource Management, International Business/Trade/Commerce

Chartered Qualification In Human Resource Management (Cqhrm), Human Resources Management/Personnel Administration, General, Merit

Professional Qualification In Human Resource Management (Pqhrm), Human Resources Management/Personnel Administration, General, Merit

Master Of Business Administration (M.B.A.), Business Administration And Management, General

Bsc(Hons.) In Information Technology, Information Technology, Second Class - Lower Division