Key responsibilities:- Procurement leadership- Site leadership- Global SRM & TPRM functional leader- Process and Digital Transformation - AI and automation champion - Value engineering and operational excellence- Technology implementation- Brokering priorities and value between business stakeholders and supply chain- Building long term strategic direction

Key responsibilities:- Procurement leadership- Global Vendor Management & TPRM Risk owner- Technology implementation- Zero based budgeting- Value realisation - Customer success and product penetration

Setup the 3rd party oversight and supplier Risk function in Bangalore for firm-wide suppliers across categories.Focusing on Risk - An internal facing function to ensure compliance to firm’s guidelines for supplier management and other regulatory requirements (OCC / SOX)High touch cross lines of business service based on category sourcing guiding operations management on end to end supplier lifecycle - Due diligence, On-boarding, Performance Management, invoice payments and disengagement Drive preferred suppliers utilisation across categories with VPs/AVPs leading each major categoryCentral hub for reporting and analyticsStreamline IT Supplier assurance book of work for on-site / remote assessmentsFTE driven with 60 resources in the function in India spread between Bangalore, Mumbai & Manila.Manage the Application Control Assessment function for applications hosted outside the firmParticipate in global QBRs and matrix reporting to CPO organisations in India, APAC and global

Responsible for Supplier Contracts negotiations for Managed Services and Contingent Labour for IT. Core relationship management role with APAC suppliers of IT Services, Hardware suppliers and Network services with oversight over $60MM spendLaunched a drive to evaluate category suppliers across the region and create a list of preferred suppliers per category looking at multiple supplier attributes Chair regional QBRs with key category suppliers - attendees include supplier leadership, CTO, CISO, Operational Management and LegalPerformance dashboards per supplier - monitoring spend, service delivery metrics, issues and escalations. Kill the tail initiative to streamline supplier sprawl and focus on deeper supplier leverage. Participate in all supplier presentations on technology and solutions for evaluationChallenging suppliers to uptick service delivery, performance and improve pricing

Service Delivery Leader - Managed ServicesBrought in to develop the Managed Services strategy for Enterprise infrastructure to scale up operations of the India team for handling 90% of provisioning services Worked closely with Procurement to develop an RFP, evaluation of suppliers and finalising the terms of engagementManaged the day to day operations of the team including closely working with supplier management for identifying and executing projects for efficiency and automationBuilt a QA team to ensure defect free services are released to productionCompliance to internal audit and Ops Risk assessment

Project manager for GE Capital's Offshore Technology Services. Program-managed a shared IT services program of 19 services such as Exchange & Collaboration Support, Application Packaging & Vulnerability scanning, Application Monitoring and Testing services, ITAM, License support, Active Directory & Single Sign-On support, etc., covering a global IT environment. Handled 5 vendors end to end providing services and was directly accountable for service delivery. Ran service reviews with each partner and drove process improvement and quality programs improving MTTR, reducing defects and optimising services leading to cost reduction. Drove effective communication across businesses and functions helping them leverage and benefit from these services. Leveraging GE’s LEAN methodology led multiple service improvement projects resulting in 10% cost out in y-o-y costs for managed servicesRolled out Service Now workflow tool for Incident / Problem / Change for all services Supplier relationship management - close connect with supplier leadership, collaboratively drive continuous performance improvementWorked to deliver $1.2MM saves in licensing costs by working with supplier team to uncover unused ‘Connect:Direct’ licenses deployed in the environmentLed the Capital HQ wide change board, Problem Management forum for OTS

Setup IT Support Services for Allianz UK. Transitioned and managed the Service Desk, IT security admin, 2nd Line support (Win/Linux), IT Procurement functions. Instrumental in planning, recruitment, knowledge transfer and operations. Spearheaded quality initiatives to improve quality and show value of the offshore center to the business. Member of the steering committee to establish ITIL systems across all delivery teams, enterprise wide. Being a German firm, high focus on processes and team motivation and wellbeing

Led key IT Support help desks in Mphasis. 1. Medium sized UK internet provider offshoring for the first time. Span - 502. Large US internet provider with multi-vendor offshoring commitment. Brought value by exceeding customer satisfaction benchmarks thereby making Mphasis a top vendor partner for the customer.3. Participating in pre-sales for all IT Support prospects.

Early years were spent with global services industry providers honing skills in customer services, team and stakeholder management and roll up your sleeves and get things done type of work. Provided Level 1 tech support to clients included the then internet giant 'America Online' and 'Intuit'.