Jr. System Support Engineer
CurrentManage all IT systems, including LAN, WAN, CRM, telephone and related systems.• This includes:o Support, monitor, test and troubleshoot hardware and software problems.o Performing and coordinating effective installation and performance of advanced operating system hardware and software on servers.o Install new software releases, system upgrades, evaluate and install patches and resolve software related problems.o Support and maintain end user requirements, including troubleshooting, account maintenance and training.o Plan and perform appropriate procedures, documentation, inventory assessment, and other procedures related to IT.o Maintain, monitor, analyze system components and make recommendations regarding computer system security, monitor network, computer and disk utilization.o Play a lead role in developing and implementing an IT disaster recovery plan.o Inventory and provide resources including software, server, workstation and other systems.o Conduct software and hardware evaluations, provide technical analysis and implement systems to meet the company’s IT goals.o Be responsible for managing the IT system to meet strategic goals.o Perform additional duties as assigned by management.o Maintain professionalism, good attitude and appropriate behavior with personnel and team members.