Sam Iverson Email & Phone Number

Reston, VA

• Onboard and manage account teams and customers across US on Azure Skills. Driving customers to learn and drive them towards success on Azure workloads.
• Facilitate dynamic leadership conversations internally and externally around Azure skilling changes with direct feedback from global customers.
• Lead for Operations Focus Group and acted as voice of customer across multiple groups across skilling program including operations, tooling & platforms.

Herndon, VA

• Operations Lead for America’s Training team. POC for escalations and new initiatives whether internal or external
• Build strong relationship to work with Technical teams (SMEs) and support teams (Legal, finance, tax) across AWS for new global AWS Training programs
• Pulled and pivoted metrics for all of Americas including but not limited to: trend analysis for MoM with % to goals, and budget creation, forecasting for senior leadership
• Created global Business Requirement Documents (BRD) to improve proprietary software/systems to scope for growing and changing business, impacting a positive internal and external experience
• Owned and launched the global virtual training program from initiation, testing multiple vendor systems to adoption including approval from Legal/InfoSec and creating process documentation for global teams.
• Trained, mentored and recruited a team of regional Training Coordinators to follow changing systems and business processes to align with global standards.

• Orchestrate the day to day operations of our Americas wide training team.
• Schedule Public training classes in locations across America from concept to execution and delivery including addressing issues.
• Enable Public Sector Sales Field to promote and sell AWS Training to customers. Identifying relevant content and needs per customer.
• Public Sector Training POC in North America. Tackling customer training requests, issues and working within AWS teams to remove obstacles for customer training. Teams including but not limited to Legal, Tax, Finance.
• Work with operations team and curriculum development on obtaining course descriptions and updating them across systems (from learning management system, internal website and course catalog file)
• Create reports for senior management and global operations for forecast planning and tracking spend annually. Track all Budgeting for public and public sector training for annual planning.

Herndon, VA

• Initiated and launched yearly team Global Operations Summit, from vision to execution which included creating agenda (utilizing SME’s), management approval and reviewing follow up survey.
• Ability to take initiative and complete complex tasks and projects quickly, react with appropriate urgency to situations that require a quick turnaround and take effective action with little to no guidance.
• Create and manage training schedule in locations across the Americas (North, Central and South America). Managing vendor’s from onboard to contract renewal.
• Manage all training for government customers and allocate resources for government customer to meet their needs. Work closely to build strong relationship with these customers and help manage their expectation.
• Site Lead for AWS Events to support AWS wide events, like AWSome Days, Summits and re:Invent.
• Create management metrics to evaluate, forecast and utilize resources optimally.

Fairfax, VA

• Coordinate with speakers to present their content thru eLearning, either by webinar, webcast, hybrid meetings or online courses. Guide speakers with timelines, medical requirements and expectation for their presentation.
• Build and develop training and course materials. Including building SCORMS for online courses.
• Act as point of contact for all meetings and events for eLearning. Work with vendors to arrange and prepare meeting rooms and convention centers for course delivery.
• Run all eLearning programs at conferences throughout the year, from a large scale annual conference that draws 15,000 attendees to several smaller concentration conferences which range from 200-400 attendees throughout.
• Manage educational course development from invitation to on-site implementation, including speaker preparation and participant registration to post-course evaluation and budgeting.
• Engage with multiple levels of individuals from customers to committee groups and presenters.

• Manage, schedule, and implement all programs that range from small meetings and webinars to a large scale convention.
• Created new unified and simplified proposal submission and review process. Merging five different organizations into one, and created a universal submission and review process. This included the creation of the new web.
• Managed the schedule of programs and events at the annual conference and smaller conferences and workshops, including all logistics with vendors, such as AV groups, hotels, transportation and caterers.
• Managed contracts with organizations, government agencies, and hotels to fulfill all contractual obligations. Negotiated with vendors to cut expenses while preparing for events.
• Created all budget paperwork for programs annual reports for directors.

Reston, VA

• Travel to annual convention and troubleshoot any issues that may arise.
• Act as point of contact with hotel, A/V suppliers, restaurants or catering companies for programs, conferences and convention events.
• Create evaluation model to streamline and create a better experience and product for participants. Utilize evaluations to streamline processes.
• Work with multiple departments to update website and create promotional/marketing pieces for events.