Sam Jebaraj Email & Phone Number

Wp. Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

1) System Administrator / IT-Infra & Technical Support● System formatting & Installation OS, Application● Day to day user-related query system related issue● Asset checking and checkout.● Coordinate OEM and Vendor Management, RFP Preparation● Asset validation, tracking inventory and stock updating● Printer support (Installations, repairs, SMTP serves)● Lease Line monitoring and coordination with the service provider● Expertly handle Windows 10 & 11, data recovery, Mailbox restore, Ticket resolution● Wi-Fi device management and support● Server management (SQL & Backup)● Network Support & troubleshooting (Switch, AP’s, Network Devices)● Managing and maintaining the file servers● Operating the firewall for the organization● Monitoring the internet connection for security risks● Monitoring CCTV, Door Access, and Biometric system● Work together with India IT-Infrastructure team to manage users in Microsoft Intune and Endpoints (MDM), JAMF for MAC● Add, monitors and delete users, endpoint devices, hostnames.● Manage Bitdefender Security for all devices across region (Malaysia, India, US)● Monitor Antivirus report, alerts and tickets related to Bitdefender from users.● Provide support related to Endpoints, MDM, Intune, and Bitdefender● Perform Installations and troubleshooting.2) Incident Management & Zoho Helpdesk Admin● Incident Management (Conducting meetings for various groups for ticket management, queries, SLA’s, daily, weekly, and monthly targets)● Conduct meetings and checking issues for P1 incidents such as company website, serves and services is down.● Preparing report on incidents by aliasing with all related group andsenior leaders.● Conducting daily meetings regards on pending and aging tickets with various groups● Conduct presentation on monthly SLA’s and target achieved for each group to Vice President and Senior Leader’s.● Analyze documentations on incident management, change management, IT Policies, and IT processes.

Wp. Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

- Network Engineer for GNOC & DCOPS – Data Centre Worldwide● Provide L1/L2 network support for DXC clients.● Communicate and resolve network issues and incidents via ticketing and teams.● Experience in LAN/WAN, VLAN Technologies and knowledge of TCP/IP protocol suite and routing protocols including EIGRP, OSPF, BGP and Firewall● Experience in GNO Leverage tools● If requires do troubleshoot common network problems via virtually and calls● Create and manage ticketing tools system.● Familiar with F5 load balancers, Cisco & HP switches, routes, AP’s, device commands● Hands on with network toolkits such as Putty & Paderosa

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

- Application Support for Facebook ADS & ARVR- Virtual Reality- Assisting VIP clients of Facebook- Evaluate and prioritize client support cases- Communicate and solve client problems via call, chat and email- Work with all internal and external Facebook client and consulting to them- Support Facebook Applications, product, and web-based products for clients- If requires do troubleshoot common and advanced problems of application products & Virtual Reality via email and chat- Technical support for Facebook & Oculus clients- Assist issues based on hardware's, software’s, and networks- Supporting all clients across Globe- Prepare accurate and timely reports and reporting to manager- Maintain jovial relationships with clients

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

- Network Engineer Level 2- Support Clients related to network issues across Malaysia and Overseas- Setup, Implement and Troubleshoot Network related Issues- Experience in Cisco, HP, Ruckuss, Aruba Switches and AP's

Ampang, Selangor, Malaysia

- To perform troubleshooting of computer and systems regarding Networks, Software and Hardware.- To perform technical support & PC maintenance- To perform network installation, configuration, and maintenance of networks- To solve all kinds of system and network problems- Actively update, maintain, and monitor all aspects of computer networks.- Assist management in creating training materials pertaining to computer troubleshooting and usage.- Respond to customer inquiries and assist in troubleshooting and resolving challenges.

Ipoh, Perak, Malaysia

- To perform recovery service of debts from bank clients.- To perform legal issues in handling of Court, Land office and Government related documents.- Submit Affidavits of Courts

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

- To serve Celcom prepaid and post-paid users.- Handle technical problems regarding calls and services.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

- Sales for CIMB Bank Customers for Insurance & Takaful- Achieve KPI target of Insurance Campaign

Ampang, Selangor, Malaysia

- Money Changer Teller

Bachelor Of Science - Bs, Computing

Activities and Societies: IT Team Based of Networks and Software engineering

Diploma In Computer Studies, Information Technology, 3.61

Activities and Societies: IT society

Foundation In Science, Science, 3.0