Samuel Leung Email & Phone Number

116 Spadina Ave. Suite 400, Toronto, On M5V 2K6

• Collaborated with a small team to provide exemplary customer support for a logo design startup.• Managed a high volume of daily customer inquiries through online chats and emails.• Actively contributed to multiple product and company meetings, offering valuable suggestions for product improvement and company growth.

Toronto, Ontario, Canada

• Expertise in using Intercom chat system, proficient in utilizing macros, bots, and data analysis tools to streamline customer support and enhance user experience.• Demonstrated leadership skills by leading and actively participating in multiple projects on Asana, including collecting, auditing, and updating data lists, and submitting multiple PRD to improve and add extra value to company products.• Actively participate in multiple company meetings every day to stay informed… Show more • Expertise in using Intercom chat system, proficient in utilizing macros, bots, and data analysis tools to streamline customer support and enhance user experience.• Demonstrated leadership skills by leading and actively participating in multiple projects on Asana, including collecting, auditing, and updating data lists, and submitting multiple PRD to improve and add extra value to company products.• Actively participate in multiple company meetings every day to stay informed, learn new skills and techniques, and suggest ideas to increase company performance.• Utilized administration access and ticketing systems to aid students in making balance adjustments and profile changes, providing prompt and professional support to ensure a positive customer experience.• Collaborated with global teams across multiple time zones, utilizing digital tools for effective communication. Established clear guidelines, coordinated schedules, and fostered an inclusive team culture. Demonstrated sensitivity to time zone differences. Show less

Ontario, Canada

• Collaborated with indie game and animation developers/producers to develop captivating stories, character biographies, and game mechanics using Microsoft Word, Excel, and PowerPoint.• Managed and advised the production team on animation projects by creating schedules, suggesting timestamps for animation voice recordings, and providing marketing campaign ideas, resulting in a 20% increase in production speed, which saved clients valuable time and money.• Maintained consistent… Show more • Collaborated with indie game and animation developers/producers to develop captivating stories, character biographies, and game mechanics using Microsoft Word, Excel, and PowerPoint.• Managed and advised the production team on animation projects by creating schedules, suggesting timestamps for animation voice recordings, and providing marketing campaign ideas, resulting in a 20% increase in production speed, which saved clients valuable time and money.• Maintained consistent and effective communication with clients on a daily basis, ensuring project success, which led to multiple 5-star ratings and increased business opportunities.• Demonstrated strong multitasking and communication skills by directly coordinating, managing, and responding to multiple clients remotely from all over the world, adjusting to their respective time zones to ensure clear and effective communication. Show less

90 Northline Road, Unit 14, Toronto, M4B 3E5

• Conducted in-depth analysis of competitor strategies to evaluate the effectiveness of marketing initiatives. Initiated data collection and built rapport with prospective clients to gauge interest in the market.• Implemented and evolved high-impact marketing strategies to target new business opportunities, resulting in increased appeal to start-up sushi restaurants and homemade sushi enthusiasts.• Met with and negotiated with prospective new clients daily, providing exceptional… Show more • Conducted in-depth analysis of competitor strategies to evaluate the effectiveness of marketing initiatives. Initiated data collection and built rapport with prospective clients to gauge interest in the market.• Implemented and evolved high-impact marketing strategies to target new business opportunities, resulting in increased appeal to start-up sushi restaurants and homemade sushi enthusiasts.• Met with and negotiated with prospective new clients daily, providing exceptional customer service that resulted in up to 3 new clients bi-weekly.• Collaborated with a team of 5 to design company logos, business cards, and brochures. Created Excel spreadsheets for data maintenance and analysis to optimize operational efficiency.• Demonstrated strong communication skills by handling and resolving customer inquiries, complaints, and billing questions through email, telephone, and in-person interactions. Show less

780 Queen Street East, Toronto, On M4M 1H4

• Managed, organized, and ordered stock to ensure seamless daily operations, resulting in increased efficiency and productivity.• Demonstrated effective communication and keen attention to detail when recording the number of sales, suggestions for improvement, and additional daily occurrences in a daily report. The report was later shared with management, providing valuable insights for decision-making.• Oversaw a team of employees to ensure that all operations met the company's… Show more • Managed, organized, and ordered stock to ensure seamless daily operations, resulting in increased efficiency and productivity.• Demonstrated effective communication and keen attention to detail when recording the number of sales, suggestions for improvement, and additional daily occurrences in a daily report. The report was later shared with management, providing valuable insights for decision-making.• Oversaw a team of employees to ensure that all operations met the company's standards for fresh products and clean workstations. Responsible for training three new employees in food preparation and effective customer service techniques, resulting in improved service quality and increased customer satisfaction.• Attended company meetings to discuss the current operation status and concepts for future company improvement. Demonstrated a strong commitment to continuous learning and professional development, contributing to the growth and success of the company. Show less

Toronto, Canada Area

• Organized, scanned, and processed Home Depot products for distribution to the correct stores, consistently meeting or exceeding weekly processing targets• Demonstrated proficiency in processing packages across multiple sections, including CCS, PT, Break Pack, and PANDA, through training and on-the-job experience• Contributed to a team-oriented and efficient work environment, regularly collaborating with colleagues to achieve goals and break records• Developed a deep… Show more • Organized, scanned, and processed Home Depot products for distribution to the correct stores, consistently meeting or exceeding weekly processing targets• Demonstrated proficiency in processing packages across multiple sections, including CCS, PT, Break Pack, and PANDA, through training and on-the-job experience• Contributed to a team-oriented and efficient work environment, regularly collaborating with colleagues to achieve goals and break records• Developed a deep understanding of the Rapid Deployment Center's operations and working structure, allowing for effective coordination and problem-solving. Show less

180 Bloor Street West, Toronto, On M5S 2V6

• Conducted surveys for major clients such as Telus and George Brown College, gathering valuable feedback on phone plans and program courses and services• Identified key areas of improvement for the survey application and submitted formal suggestions to Management for consideration• Utilized exceptional time management and persuasion skills to successfully survey an average of 380 people daily, resulting in a 70% voluntary survey completion rate• Collaborated with team… Show more • Conducted surveys for major clients such as Telus and George Brown College, gathering valuable feedback on phone plans and program courses and services• Identified key areas of improvement for the survey application and submitted formal suggestions to Management for consideration• Utilized exceptional time management and persuasion skills to successfully survey an average of 380 people daily, resulting in a 70% voluntary survey completion rate• Collaborated with team members to ensure timely and accurate data collection, analysis and reporting for each client Show less

47 Baldwin St, Toronto, On M5T 1L1

• Provided efficient and accurate service by recording over 200 customer orders daily, ensuring customer satisfaction• Engaged customers in friendly conversation and made personalized recommendations based on their tastes, specific food requests, or dietary restrictions• Demonstrated exceptional customer service skills by reassuring waiting customers of accurate time expectations and diffusing difficult situations with empathy and a positive attitude, resulting in a satisfaction… Show more • Provided efficient and accurate service by recording over 200 customer orders daily, ensuring customer satisfaction• Engaged customers in friendly conversation and made personalized recommendations based on their tastes, specific food requests, or dietary restrictions• Demonstrated exceptional customer service skills by reassuring waiting customers of accurate time expectations and diffusing difficult situations with empathy and a positive attitude, resulting in a satisfaction rate of 90% Show less

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