Sam Knox Email & Phone Number

Greater Atlanta Area

MedQuist is the world’s largest provider of “voice to coding” solutions for healthcare, dictation, speech recognition software, outsourced medical transcription and coding services needs. Responsible for designing test beds for multiple products to conduct monthly certifications against Microsoft security patches. Created test cases using Quality Center and used automation techniques using Quick Test Pro. Set up and managed a mixture of 40 physical and virtual servers in the certification test bed. Created documentation related to monthly certifications. Provided functional testing for voice processing dictation hardware and software, as well as web based administration program. Used QTP to create automation scripts for web based programs. Assisted in running and debugging automation scripts for integration, regression and functional testing.

Responsible for pushing web based projects from concept stage to final production, including obtaining personnel and/or contractors for specific tasks. Provided application support for other team members. Responsible for final Quality Assurance on projects before they were presented to clients.• Produced specifications for software and graphic design for client websites.• Assembled components from software and graphics teams into final project.• Performed Quality Assurance testing on all software and websites to assure security and stability of product.• Acted as liaison between outsourced personnel and full time staff to coordinate projects and duties.• Determined hardware requirements for video production project. Installed hardware and configured software needed. Provided application and hardware support during start up of project.• Server administrator for high usage web servers located in multiple data centers across the country.

Designed and implemented website for global services team at Hewlett-Packard. Responsibilities included determining needs of the team and sourcing solutions to enable the group to work together from remote locations. Provided application support during training period for full time employees.

Webmaster for Practical Peripherals, backup webmaster for Hayes. Also maintained online forums on both CompuServe and America OnLine for Practical. Duties included formatting printed documentation for use on the web, posting and updating online files and answering customer inquiries via e-mail. Coded CGI applications for use in online registration, subscription to mailing lists and V.34 upgrade program.

Responsibilities included responding to customers’ questions via e-mail and answering support question via various online forums including two BBSs, CompuServe and America OnLine. HTML work involved page design layout and converting printed material for use on the web. Maintained Practical BBS and FTP sites.

Telephone support on all Hayes products including Optima, Accura and Macintosh product lines. Moved into high-end support within 3 months with company.