Managing end to end Delivery accountability for all clients based in Australia, New Zealand & APAC region.

Leading Application Management Services for 100+ accounts served from Chennai Delivery Center - operated out of 4 offices, spanning across multiple technologies. Accountable for Service Tranquility, Client Management, Cost & Budget adherence, Delivery Led Growth, Modernization of Operations using the power of Automation, Lean and Analytics, Career leadership for ~2800 resources & driving Learning & Innovation culture.

Leading Value attainment and cost optimization program for India Core Cluster (delivery center across 4 locations) using the power of Analytics, Lean Methodology & Automation. Accountable for Service Delivery Tranquility and Productivity KPIs while delivering the optimization results. Automating several operational steps, moving the teams to Next Gen lean model and making use of Data Mining to make the process and people optimization. Leading team of Big Data & Analytics based out of Hyd &… Show more Leading Value attainment and cost optimization program for India Core Cluster (delivery center across 4 locations) using the power of Analytics, Lean Methodology & Automation. Accountable for Service Delivery Tranquility and Productivity KPIs while delivering the optimization results. Automating several operational steps, moving the teams to Next Gen lean model and making use of Data Mining to make the process and people optimization. Leading team of Big Data & Analytics based out of Hyd & Chennai comprising of 100+ accounts. Show less

Business Operations for ~4500 Infrastructure resources and $100mn+ budget. Responsible for Delivery Excellence for service delivery all across India.In Parallel also leading the Cyber Security Services delivery out of India. Team is spread across India with ~250 strong Cyber professionals in Engineering, SOC, TAC, Identity access and management.

Global Account Service Lead for CSC Internal - Managing ~60000 user base, >400 applications related infrastructure all across the globe with ~5000 server base and mix of technology. Responsible for end to end service delivery against the SLA. Delivered all global strategic programs withing budget and on time - Optimized the cost of operations >20% within 18 months span.Also worked in parallel to build team in India for Client delivery managers serving clients all across the… Show more Global Account Service Lead for CSC Internal - Managing ~60000 user base, >400 applications related infrastructure all across the globe with ~5000 server base and mix of technology. Responsible for end to end service delivery against the SLA. Delivered all global strategic programs withing budget and on time - Optimized the cost of operations >20% within 18 months span.Also worked in parallel to build team in India for Client delivery managers serving clients all across the globe. Led the team of ~70 client delivery managers managing >40 accounts and responsible for end to end service delivery against the SLA. Show less

GM - Service DeliveryLead multiple accounts during this period for UK and South and West Europe. The responsibilities included being single point of contact for customer for service delivery, Managing services contract end to end and owning the P&L for services part of account. Also worked in the bid pursuit during this period for key accounts. Involved in pre-sale activities for medium to big size deals and business support for Europe wide account (major Steel manufacturing company).

Managing UK based Transport sector account - responsible for delivery of services as well as P&L for the account. Account grew multi fold over the tenure - also strategically helped the organisation to right shore the roles during this tenure.

Lead the Resource Management for country wide Infrastructure team. The responsibilities included demand & sourcing management, Knowledge transfer management and resource training for approx 3000+ resources. In this duration, created the complete resource management model from scratch including the team, policies, processes and procedures. Also refined the touch points with other sub-organisations eg Business, HR and Recruitment. Also lead and managed graduates intake program during this… Show more Lead the Resource Management for country wide Infrastructure team. The responsibilities included demand & sourcing management, Knowledge transfer management and resource training for approx 3000+ resources. In this duration, created the complete resource management model from scratch including the team, policies, processes and procedures. Also refined the touch points with other sub-organisations eg Business, HR and Recruitment. Also lead and managed graduates intake program during this period. Show less

Managed multiple Infrastructure Projects in this duration ranging 2mn$ - 5mn$ budget. The technologies included the entire scan of Infrastructure.

Managed National Account as Program Manager

Led Northern Region Support and Project divisions to provide technical support, Client Management, Business Development & successful completion of projects