Sam Houston, Mba
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Sam Houston, Mba Email & Phone Number

Senior Director, Technical Operations at Guideway Care
Location: Birmingham, Alabama, United States 7 work roles 2 schools
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Current company
Guideway Care
Role
Senior Director, Technical Operations
Location
Birmingham, Alabama, United States
Company size
44 employees

Who is Sam Houston, Mba? Overview

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Quick answer

Sam Houston, Mba is listed as Senior Director, Technical Operations at Guideway Care, a company with 44 employees, based in Birmingham, Alabama, United States. AeroLeads shows a matched LinkedIn profile for Sam Houston, Mba.

Sam Houston, Mba previously worked as Senior Director of Implementation at Immediate and Engineering Manager at Autotec. Sam Houston, Mba holds Master Of Business Administration - Mba from University Of Alabama, Manderson Graduate School Of Business.

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Email format at Guideway Care

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Guideway Care

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Profile bio

About Sam Houston, Mba

"Just having satisfied customers isn’t good enough anymore. If you really want a booming business, you have to create raving fans." - Ken BlanchardI am passionate about turning customers into fans. Regardless of size or market, customers are the heart of every business and the best way to grow a business is by creating customers who rave about the product, how it was delivered, and the support they receive.I help growth companies build high-performing service delivery, implementation, and support teams. My technical background allows me to bridge the gap between engineering, operations, and sales to create solutions that make customers successful. By streamlining processes and creating a culture of continuous improvement, we generate consistent, repeatable, high quality results.I have lead high-performing, successful organizations across all phases of the customer lifecycle, including customer success, software delivery, project management, implementation, and support organizations in the healthcare, public safety, and ed-tech sectors from startup through acquisition.Core Competencies⦁ Executive Leadership⦁ Strategic Planning⦁ Customer Experience⦁ Relationship Management⦁ Project Management⦁ Process Improvement⦁ Team Building⦁ Talent Development⦁ Communication

Current workplace

Sam Houston, Mba's current company

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Guideway Care
Guideway Care
Senior Director, Technical Operations
Birmingham, AL, US
Website
guidewaycare.com
Employees
44
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Company profile
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7 roles

Sam Houston, Mba work experience

A career timeline built from the work history available for this profile.

Senior Director, Technical Operations

Guideway Care

Birmingham, AL, US

Senior Director Of Implementation

Current
Immediate

Birmingham, Alabama, United States

In this capacity, I managed software implementation and activation for customers by managing a dedicated team of project managers and integration engineers while reporting to the VP of Customer Success. I created performance metrics to bring high visibility to team efficiency and profitability.Key highlights in this role:➜Oversaw statistics for sales and.

Aug 2023 - Present

Engineering Manager

Autotec

Birmingham, Alabama, United States

I led engineering projects to ensure consistent progress, on-time releases, and delivery under budget with minimal bugs. I implemented best SDLC practices among engineers and conducted training sessions to improve performance. I streamlined processes and enhanced release cycle by leading 13 direct reports (product owners, lead engineers, and software.

Dec 2022 - Aug 2023

Vice President, Implementation

Meazure Learning

Birmingham, Alabama, United States

Directed customer implementations across all product lines, overseeing comprehensive project management across the company through the creation of a PMO. Coordinated large, cross-functional projects, implementing innovative technical solutions for prominent clients, routinely partnering with executive team to achieve strategic goals. Led pre-sale solution.

May 2019 - Aug 2022

Vice President Of Client Experience

Meazure Learning

Birmingham, Alabama, United States

I oversaw concierge-level service for 700+ customers and directed a team of 75 support specialists and 2 managers. I managed end-user support for test-takers, instructors, and exam administrators. Supervised a team of 7 customer success managers to exceed revenue goals and ensure customer retention.Key highlights in this role:➜Decreased customer wait times.

May 2017 - May 2019

Director, Customer Support

Emergency Callworks

Birmingham, Alabama, United States

Directed all aspects of Support and implementation for mission critical E911 systems during exponential growth phase and post-acquisition. Responsible for technical support and configuration specialists, coordination of onsite installers, project managers, and trainers. Developed technical documentation, reviewed contracts, managed accounts, and.

May 2013 - May 2017

Director, Customer Services

Acuitec

Birmingham, Alabama, United States

Oversaw implementation and support organization, managing all facets of the customer experience, including sales, implementation, account management, and support. Planned and implemented support integration, including employee placement, knowledge transfer, customer communication, capacity planning, and financial forecasting. Worked directly with engineers.

May 2010 - May 2013
Team & coworkers

Colleagues at Guideway Care

Other employees you can reach at guidewaycare.com. View company contacts for 44 employees →

KA Kassidy Ashford Kassidy Ashford Colleague at Guideway CareUnited States, United States View → TS Torrie Scott Torrie Scott Colleague at Guideway CareWarner Robins, Georgia, United States, United States View → MS Morgan Smith Brom Morgan Smith Brom Colleague at Guideway CareMoody, Alabama, United States, United States View → MT Margaret Thornton Margaret Thornton Colleague at Guideway CareMinden, Louisiana, United States, United States View → KB Katharine Burch Katharine Burch Colleague at Guideway CareBirmingham, Alabama, United States, United States View → LK Leighton Knapp Leighton Knapp Colleague at Guideway CareBirmingham, Alabama, United States, United States View → JY Jenna Yanes Jenna Yanes Colleague at Guideway CareFort Myers, Florida, United States, United States View → KC Kyle Cafiero Kyle Cafiero Colleague at Guideway CareUnited States, United States View → JW Jasmeen Williams Jasmeen Williams Colleague at Guideway CarePurvis, Mississippi, United States, United States View → SM Stephanie Moore Stephanie Moore Colleague at Guideway CareBirmingham, Alabama, United States, United States View →
2 education records

Sam Houston, Mba education

FAQ

Frequently asked questions about Sam Houston, Mba

Quick answers generated from the profile data available on this page.

What company does Sam Houston, Mba work for?

Sam Houston, Mba works for Guideway Care.

What is Sam Houston, Mba's role at Guideway Care?

Sam Houston, Mba is listed as Senior Director, Technical Operations at Guideway Care.

Where is Sam Houston, Mba based?

Sam Houston, Mba is based in Birmingham, Alabama, United States while working with Guideway Care.

What companies has Sam Houston, Mba worked for?

Sam Houston, Mba has worked for Guideway Care, Immediate, Autotec, Meazure Learning, and Emergency Callworks.

Who are Sam Houston, Mba's colleagues at Guideway Care?

Sam Houston, Mba's colleagues at Guideway Care include Kassidy Ashford, Torrie Scott, Morgan Smith Brom, Margaret Thornton, and Katharine Burch.

How can I contact Sam Houston, Mba?

You can use AeroLeads to view verified contact signals for Sam Houston, Mba at Guideway Care, including work email, phone, and LinkedIn data when available.

What schools did Sam Houston, Mba attend?

Sam Houston, Mba holds Master Of Business Administration - Mba from University Of Alabama, Manderson Graduate School Of Business.

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