Bell Captain
Toronto, Canada Area
I worked at Fairmont Royal York, a landmark hotel in Downtown Toronto that is focused on guest experience and turning each guest stay into a memorable one.I help operate the Bellperson team as the Bell Captain, where I delegate tasks such as check-ins/check-outs, room deliveries, and other guest inquiries. I act as the communicator with the bell team, ensuring each guest's request is attended to in a timely manner.As the winner of the April 2019 Employee of the Month, and… Show more I worked at Fairmont Royal York, a landmark hotel in Downtown Toronto that is focused on guest experience and turning each guest stay into a memorable one.I help operate the Bellperson team as the Bell Captain, where I delegate tasks such as check-ins/check-outs, room deliveries, and other guest inquiries. I act as the communicator with the bell team, ensuring each guest's request is attended to in a timely manner.As the winner of the April 2019 Employee of the Month, and nominee of the 2019 Employee of the Year, I try to identify, plan, and deliver experiences to guests that would go above and beyond their "typical" hotel stay. Show less