Christopher Hilbert Email & Phone Number

Windstream Communications (Hiawatha, IA)

Windstream Online Customer Portal Team

Cedar Rapids, Iowa Area

Next Home, LLC, is a small business engaged in identifying, purchasing and improving undervalued or distressed housing properties to reintroduce them into the market, providing quality real estate products for the Cedar Rapids area.

• Responsible for planning and executing e-Business projects/programs including the CIM Replatform Program, China Infrastructure Upgrades, Microsoft Office 2010, and WebEx Conferencing.
• Coordinated and managed project teams through the Software Development Process, ensuring generation and approvals of the required documentation and meeting 96% on-time, on budget metrics.
• Responsible for the financial aspects of the project, developing, tracking and verifying actual cost against forecasted based on the project baseline. Perform analysis to uncover root cause of variations.
• Interfaced with all levels of e-Business, from individual contributors, managers, to e-Business leadership.
• Developed and maintained numerous project documents and tools, including detailed Work Breakdown Structure, Project Lead Checklist, DP Decks, DP Questionnaire, Portfolio Manager, Risk and Issues logs.
• Implemented an Agile approach to the multi-year CIM Replatform Program within the strict process guidelines of Rockwell-Collins, providing satisfactory transparency to the customer and the Rockwell-Collins leadership.

• Managed the IT Billing Change team, which consisted of seven billing Analysts supporting three legacy billing systems (invoicing in excess of $1.6 billion annually). The team’s primary responsibilities consisted of.
• Served as the principal IT billing interface for new product development initiatives, scope definition and level of effort estimates for Marketing. Negotiate priorities and schedules and manage projects to completion.
• Designed and implemented a Microsoft Sharepoint website to hold process documentation, status reporting, monthly billing release documents and team information.
• Managed the Global Billing Issues process which included coordinating internal and external communication, root cause analysis, impact analysis, and issue resolution within all three billing systems across the combined.

• Served as the principal IT interface for new project initiatives, scope definition, ROI calculation and level of effort estimates for Marketing, Service Delivery, Sales and Finance Billing.
• Led cross-functional implementation teams through numerous major corporate and product project initiatives, including, but not limited to F&E Charge Migration, Preferred Advantage, Preferred Advantage Wireless, Speed.
• Identified system impacts and integration points across the entire IT organization to establish complete project participation by all impacted teams.
• Program management of the Corporate Sales Compensation team from annual plans definition and approvals to the ongoing monthly processing.
• Provided mediation between groups to resolve issues and come to workable solutions. Hold business units and IT accountable for commitments.
• Negotiated timelines, resources, and requirements on major corporate initiatives.

• Interfaced with every level of the organization to develop and write business-to-business proposals and long-term pricing contracts.
• Strategized with the Business Development Managers to provide the best possible, low-cost solutions for our customers at the highest profitability for the organization.
• Supervised one full-time employee and provided leadership, training, goal setting and performance feedback.
• Developed and maintained a set of standard and benchmark costs to create business-to-business proposals.
• Prioritized and processed an average of 1,300 individual business proposals per year through the estimating system.
• Provided tracking of all new orders, proposals, and key measures on a weekly, monthly, quarterly and annual basis using proprietary tools and Microsoft Excel.

Web Design And Development

Activities and Societies: Designed and developed two custom websites for local small businesses.

Ba, Graphic Communications

Activities and Societies: Auditorium Manager, ProjectionistVideo Projectionist in the student union for 4 years. Auditorium Manager and.