Samantha (Wong) Macfarlane Email & Phone Number

Boston, MA, US

London, London, GB

Technical leader for our Business Cyber Security group enabling our team to deliver agilely, improve security collaboration within the team and with our business partners. My responsibilities include: - building out our first line risk capabilities- generating simplified security guidance and engagement models - creating an efficient, risk based 3rd party.

Bedford, Massachusetts, US

Focusing on enterprise risk mitigations and ensuring a secure work environment: -Drove business continuity planning across organization-Delivered zero trust architecture (Zscaler) to enable hybrid work model. Increase the user base with this technology to 80% globally in 5 months for the internet access functionality. Driving private access to replace VPN.

Bedford, Massachusetts, US

Lead and manage numerous, simultaneous organization-wide projects, driving efficiencies and cost-savings and enhanced capabilities. Examples include: supplier engagement, supplier management processes, architecture review, global travel card deployment, global enterprise IT security management. Managed portfolio alignment and activities supporting our.

Amsterdam, Noord-Holland, NL

• Championed and implemented rollout for IT tooling, leading weekly regional change advisory board meetings to ensure alignment with high-priority global projects.
• Charged with leading new initiative to centralize IT Service Management change processes and monitor internal and vendor compliance with IT Change process guidelines throughout the regions.
• Led service integration and transition from internal hosting to outsourced model, managing project to consolidate Global Data Center Hosting Services.

Amsterdam, Noord-Holland, NL

• Reported to senior management team on Service Level reporting and strategic alignment for new demand in Data Center Operations.
• Managed $1.3 million data center move in Atlanta on schedule and on budget.
• Aligned with internal business clients to translate vendor services, calculate pricing, and create business cases for IT Service needs.
• Managed vendor partners and team of project managers, driving on-schedule delivery of new IT infrastructure platform and services aligned with agreed SLA.
• Partnered with vendor to create North America Governance for regional new demand processes. Worked cross-functionally with regional and global operations teams to develop New Demand processes, governance and reporting.
• Created database license policy for North America Region for Order to Cash process aligned with global processes. Ensured proper license cost was in place to mitigate legal issues for any improper licensing and avoid.

Amsterdam, Noord-Holland, NL

• Created Site Support Reporting tool for Infrastructure supported North American sites.
• Rolled out Training Management System, tracking training history and requests for future training.
• Standardized VIP support process for executives, reducing number of service calls opened for VIPs especially cases that were about to breach Service Level Agreements.
• Managed roll-out of a new e-mail environment for 18,000 users across all business lines, managing all phases of project.

Amsterdam, Noord-Holland, NL

• Managed the implementation and developed account administration processes of corporate initiated Identity Management tool for PMS US
• Created strategic plan and implemented ITIL certified business processes within Infrastructure Shared Services across US
• Analyzed and proposed improvements for current IT business processes
• Developed and maintained group website and consolidated content during reorganization
• Lead several projects on process consolidation after IT group reorganization
• Managed Knowledge database for IT group, including creating processes for using database, training, granting access and investigating alternative tooling

Amsterdam, Noord-Holland, NL

Deskside support specialist

Santa Clara, CA, US

Santa Clara, CA, US

Supported users in the Lotus Notes email environment, network accounts and computer accounts in EMI environment for PMS USLead process integration during the IT site mergesImplemented the migration of web content to new environmentCreated and documented IT processes across USManaged incoming service calls and assigned them to techniciansSolved technical.

Houston, Texas, US

Chestnut Hill, MA, US

Micromaster, Cybersecurity

Bachelor Of Arts - Ba

Master Of Business Administration (Mba), Entrepreneurial And Small Business Operations