Sam Minassie Email & Phone Number

· Manage ongoing data configuration requests for continuous CRM customization· Develop functional CRM list management processes for mass emailing capabilities · Create organization-wide policies/processes for maintaining data integrity· Conduct user training, develop manuals and respond to user support requests· Extract data reports on system use and financial metrics for quarterly meetings· Utilize Demand Tools for imports of CSV files and duplicate management

· Led project to increase CRM automation by collaborating with backend developers· Led efforts to sync physician database with list of all American orthopods/podiatrists· Helped reach >30% YOY revenue growth by running reports & dashboards to identify trends, areas to improve, and opportunities· Used Excel/Google Sheets for pivot tables, charts, and data matching (VLOOKUP)· Performed imports of CSV files into Salesforce using Dataloader and XL-Connector· Created… Show more · Led project to increase CRM automation by collaborating with backend developers· Led efforts to sync physician database with list of all American orthopods/podiatrists· Helped reach >30% YOY revenue growth by running reports & dashboards to identify trends, areas to improve, and opportunities· Used Excel/Google Sheets for pivot tables, charts, and data matching (VLOOKUP)· Performed imports of CSV files into Salesforce using Dataloader and XL-Connector· Created fields, sent email lists, and assisted other users with support requests· Improved data integrity by adding unique identifiers such as NPI numbers to records· Assisted with CPT code lookup and vetted historical entries to improve data quality· Analyzed billed HCPCS, ICD-10 and other codes as information is added to Salesforce Show less

Toronto, Ontario, Canada

As a Visits Coordinator, I was responsible for helping loved ones stay connected with patients in isolation or palliative care.· Coordinated virtual visits for in-patients due to restrictions· Designed grid eventually adopted by all sites that increased scheduling by 50% daily· Created monthly reports with charts to help forecast upcoming staffing needs· Managed Outlook inbox, maintaining a 24-hour turnaround rate for requests· Communicated with various depts to ensure… Show more As a Visits Coordinator, I was responsible for helping loved ones stay connected with patients in isolation or palliative care.· Coordinated virtual visits for in-patients due to restrictions· Designed grid eventually adopted by all sites that increased scheduling by 50% daily· Created monthly reports with charts to help forecast upcoming staffing needs· Managed Outlook inbox, maintaining a 24-hour turnaround rate for requests· Communicated with various depts to ensure mutually beneficial workflows Show less

Toronto, Ontario, Canada

· Helped with digitization project that moved Preadmission Clinic from fax-dependence· Inputted sensitive data for inpatients, ECGs, and appointments· Supported areas such as Preadmission, Geriatrics, Acute Care Surgery and more· Managed data sets using Meditech, Sunrise, and Crystal Reports (Picis)· Finalized surgical packages to ensure accurate patient information

Toronto, Ontario, Canada

Mosaic North America is a marketing company that creates unique customer experiences to promote brand awareness.· Led team of 8-10 brand ambassadors to exceed promotion targets for Keurig marketing project· Recorded daily analytics detailing consumer interactions· Worked closely with reps to boost product sales and brand awareness· Monitored reps’ breaks, start times and end times· Nationally recognized campaign with on-site visits from presidents of Keurig Canada… Show more Mosaic North America is a marketing company that creates unique customer experiences to promote brand awareness.· Led team of 8-10 brand ambassadors to exceed promotion targets for Keurig marketing project· Recorded daily analytics detailing consumer interactions· Worked closely with reps to boost product sales and brand awareness· Monitored reps’ breaks, start times and end times· Nationally recognized campaign with on-site visits from presidents of Keurig Canada, Keurig USA and Mosaic North America Show less

In order to improve customer interactions, Rogers Communications formed a team that would work to provide different executives with in-depth insight into the systems front-line employees were using to help customers.· Worked with executive teams to improve CRM systems· Coached new reps through training sessions, job shadowing and mentoring· Provided floor support to other representatives as assigned point of reference · Supported customers making various account modifications

Richmond Hill, On

The Alea Group is a marketing firm that helps business expand their customer bases through demand generation. Through specified campaigns the company is able to use a results-driven model to maximize sales.· Drive lead generation and registration campaigns within a B2B environment to increase market presence for Cisco, Ceridian, Rogers and others· Set standard of quality by approving and demoting sales leads before they were sent out· Completed all lead generation and event… Show more The Alea Group is a marketing firm that helps business expand their customer bases through demand generation. Through specified campaigns the company is able to use a results-driven model to maximize sales.· Drive lead generation and registration campaigns within a B2B environment to increase market presence for Cisco, Ceridian, Rogers and others· Set standard of quality by approving and demoting sales leads before they were sent out· Completed all lead generation and event registration campaigns with < 90% of rep hours· Transcribed data into statistical reports for quarterly meetings· Taylor scripts to maximize campaign reach · Coach and train reps through constant feedback meetings Show less

Toronto, Canada Area

· Composed, edited and enhanced text as well as pictures for online articles · Conducted interviews with sources involved with story · Photographed during events and played active role in picture selection as well as layout design · Submitted ideas for upcoming pieces and publications

Post-Graduate Diploma, Global Business Management

Key Courses: Customer Relationship Management, Project Management, Business Strategy This program has provided me with the business.

Bachelor Of Communications

Activities and Societies: Intramural Basketball, Carleton University Student Association Election Volunteer Key Courses: Communications.