Sam Minassie Email & Phone Number

· Manage ongoing data configuration requests for continuous CRM customization· Develop functional CRM list management processes for mass emailing capabilities · Create organization-wide policies/processes for maintaining data integrity· Conduct user training, develop manuals and respond to user support requests· Extract data reports on system use and.

· Led project to increase CRM automation by collaborating with backend developers· Led efforts to sync physician database with list of all American orthopods/podiatrists· Helped reach >30% YOY revenue growth by running reports & dashboards to identify trends, areas to improve, and opportunities· Used Excel/Google Sheets for pivot tables, charts, and data.

Toronto, Ontario, Canada

As a Visits Coordinator, I was responsible for helping loved ones stay connected with patients in isolation or palliative care.· Coordinated virtual visits for in-patients due to restrictions· Designed grid eventually adopted by all sites that increased scheduling by 50% daily· Created monthly reports with charts to help forecast upcoming staffing needs·.

Toronto, Ontario, Canada

· Helped with digitization project that moved Preadmission Clinic from fax-dependence· Inputted sensitive data for inpatients, ECGs, and appointments· Supported areas such as Preadmission, Geriatrics, Acute Care Surgery and more· Managed data sets using Meditech, Sunrise, and Crystal Reports (Picis)· Finalized surgical packages to ensure accurate patient.

Toronto, Ontario, Canada

Mosaic North America is a marketing company that creates unique customer experiences to promote brand awareness.· Led team of 8-10 brand ambassadors to exceed promotion targets for Keurig marketing project· Recorded daily analytics detailing consumer interactions· Worked closely with reps to boost product sales and brand awareness· Monitored reps’ breaks.

In order to improve customer interactions, Rogers Communications formed a team that would work to provide different executives with in-depth insight into the systems front-line employees were using to help customers.· Worked with executive teams to improve CRM systems· Coached new reps through training sessions, job shadowing and mentoring· Provided floor.

Richmond Hill, ON

The Alea Group is a marketing firm that helps business expand their customer bases through demand generation. Through specified campaigns the company is able to use a results-driven model to maximize sales.· Drive lead generation and registration campaigns within a B2B environment to increase market presence for Cisco, Ceridian, Rogers and others· Set.

Toronto, Canada Area

· Composed, edited and enhanced text as well as pictures for online articles · Conducted interviews with sources involved with story · Photographed during events and played active role in picture selection as well as layout design · Submitted ideas for upcoming pieces and publications

Post-Graduate Diploma, Global Business Management

Key Courses: Customer Relationship Management, Project Management, Business Strategy This program has provided me with the business.

Bachelor Of Communications

Activities and Societies: Intramural Basketball, Carleton University Student Association Election Volunteer Key Courses: Communications.