Samantha Parker Email & Phone Number

England, United Kingdom

Company HR Manager - creation of Team Handbook, Policy and Procedures manual and team targets. Investigation evaluation and implementation of HR processes and cloud based team interface to allow all team members more ownership of own development and training. Recruitment, induction and on job coaching, appraisals, performance management and external training. Currently working towards CIPD Level 5 People Management.Customer Service Manager - Key Client Management, Project Sales, Team Development and Management, Customer Service Contact, Purchasing, Supplier Liaison – UK, Mainland Europe and Rest of the World, New and existing product sales and marketing, Logistics, Warehouse Management, Staff Management, H&S, monitoring.Key Client Liaison, Networking, Representing business at Local, National and International events.

Sales Lead – individual, group and project purchases, Purchasing, Supplier Liaison – UK, Mainland Europe and Rest of the World, New and existing product sales and marketing, Logistics, Warehouse Management, Staff Management, Recruitment, Training, H.R., Key Client Liaison, Networking, Web Sales Management, Representing business at Local, National and International events. Project Manager for new IT system installation, Project Manager for Warehouse re-location and logistics system installation and integration.Office relocation following the sale of the business meant redundancy was inevitable...

Kendal, Cumbria

Purchasing, Supplier Liaison, Sales, Marketing, Logistics, Warehouse Management, Staff Management and Team Leader, Recruitment, Training, H.R., Key Client Liaison, Networking, Web Sales Management, SEO and PPC project leader, Representing business at Local and National events.

• responsible for all operational duties, namely Recruitment, Training, Health & Safety Legislation compliance, COSHH review & training, Stock Control, Licensing Regulation compliance, Quality Control, Environmental Health, and Food Safety Legislation compliance• ensured implementation of all company procedures and risk analysis within my branch• setting and management of branch budget forecasts and P&L assessment and investigation• local marketing initiatives including schools visits, local event sponsorship and working with a local children’s football team

responsible for overseeing the management of five contract sites across Barrow • three cleaning, two vending, two coffee shops, four bars, one event management, one internal hospitality and one takeaway drinks and snacks outlet. Wedding and Civic Functions – organisation and duty management • answerable for a multi-million pound budget, • all training, recruitment, client liaison, marketing and business development within these contracts.

Kendal, Cumbria

overseeing the operation of three bars, one restaurant and one cinema snacks concession within the Brewery Arts Centre (BAC –voted one of the top ten historic places to visit in the U.K.)• developing outside business interests for the Catering Company• responsible for providing more that 25% of the funding for the Charitable Trust which governs the BAC, and in my time with the company grew that pot considerably• created a unified and driven Team who were encouraged to use their skills and initiative to the highest order• exceeded Gross Profit and revenue budgets on a monthly basis• introduced a comprehensive training package which has been of benefit to the Arts Centre as a whole• initiated a refurbishment project within the restaurant • all resulting in the widely held (and supported) opinion that the BAC has the most successful Bars and Catering division of any Arts Centre in the country I also led an increased focus on Corporate Hospitality and hosted a prestigious BAFTA preview evening for “Open Water” during the increasingly successful “Kendal Mountain Festival, Public Consultation Meetings into the future of the Westmorland General Hospital, and a three-day conference for Lancaster University.

Uk

Training needs analysis & implementation and the assessment & monitoring of standards both of service and of food production throughout the four Center Parcs Villages – within concepts as diverse as Fast Food to Fine Dining, Parisian Bistro to Lakeside pub and Dutch Pancake Houses• travelled extensively working with the Senior F&B Management teams to support and coach their Managers and Team Members to aid them in achieving and maintaining excellent Standards of Performance whilst achieving their KPIs and ensuring that they are adhering to Brand Standards at all times • assisted the Management teams to prepare their own action plans to facilitate compliance and follow up all actions taken• F&B project leader for all new F&B concept openings and refurbishments• project leader for inductee F&B training and development• wrote the Brand Standards manuals for 14 concepts• achieved a 95% success rate on my Performance Bonus in 2006 increased my appraisal rating from an “always achieves expected levels of performance to “regularly exceeds expectations” in the last year of my employment.

Ba (Hons.)

Education record