Sammy Chen Email & Phone Number

• Consistently maintained weekly high-standard performance results• Consistently deliver fast, accurate and quality advice to client regarding Bell products base on customer needs• Communicate with Team Manager and Field supervisor on daily bases to improve personal and team results• Demonstrated leadership skills by sharing personal techniques with my team improving our• overall team sales objectives• Demonstrate Leadership by performing side by side shadowing to help team mates• achieve individual sales target• Demonstrate Team work by participating and motivating through group chat and meetings.

Toronto, Canada Area

• Selected and hired self-motivated sales staff and trained them to be hard-working, customer focused and extremely educated in their field, enabling them to work with minimal day-to-day supervision • Consistently maintained a high-standard performance record via exceptional service and specific attention to detail which resulted in higher sales• Analyzed complex situations, designed practical solutions, and implemented cost-effective plans• Interact with new customers and build relationships for returning customers• Overseeing bookkeeping, payroll and marketing activities

Toronto

• Motivate, coach and develop a team of 15 -18 Insurance Advisors to exceed business metrics, deliver upon a Legendary customer service, while building skills and capabilities; with specific focus on organic growth through Advice conversations.• Demonstrated passion for the customer experience; Collaborate with senior management team with the introduction and implementation of TDBG’s Customer Experience model; identifying gaps, recommending optimal approach and have successfully trained the management team to roll out Advice Sustainment action plan to individual teams.• Focus on thoughtful personal development plans with individual advisors; building skills and capabilities to enhance leadership and collaborative mindset.

Markham, Ontario

• Motivate, coach and develop a team of 15-18 specialists to exceed business metrics, delivery upon legendary customer service, while building skills and capabilities; enhancing the employee experience.• Effectively communicate and coach my team to deliver a LEGENDARY customer experience, executing the Building Blocks of Advice and adding value at every customer interaction. This has helped me to reduce Specialist attrition on my team in 2014 benchmarking a record-setting improvement due to the success of employee development and morale building.• Demonstrated passion for people development. Engaged in meaningful PDP discussions - successfully promoted 10 specialists within my current role by delegating leadership roles within the team. • Providing effective and timely feedback, training, professional development and working with employees on creating corrective S.M.A.R.T. action plans • Active participant in Site productivity Committee - continually communicating with business partners to business needs as well as analyze date and work with partners to create a global action plans to implement changes.• Conduct interviews for Markham Phone Channel, both internal and external; with responsibility of reviewing, selecting and training candidate. • Create and foster a positive team environment by living the leadership profile – transparent with challenging conversations maintaining approachability. Achieved a top score of 4.88 for Fall of 2015 Pulse Results.

Markham, Ontario

• Contribute to Money In Advice Department as a top performer by offering prompt, courteous, and efficient service that repeatedly exceeds client expectations • Recommend appropriate investment products with a focus on mutual funds, to meet clients’ investment objectives. Recognize and successfully leverage opportunities to further expand business through cross-selling and wealth referrals • Contribute to business result through leading by example, mentoring peers and new hires, develop strong team environment; we are the only team exceeded CEI target, rank#1 in SR, Units and Calls for the last 2 years• Provide strong communication, active listening and problem solving skills, to identify and make recommendations for the business while working with various business partners across multiple locations

Markham, Ontario

• Consistently deliver fast, accurate and quality service while assisting customers with their telephone banking needs• Efficiently utilize existing resources to locate pertinent information necessary to address customer inquiries• Accurately assess customer profile to advice, recommend and provide needs based products and services at every opportunity.• Regularly exceeded SR (153%) and Units (126%) objective YTD by following the building block of ADVICE• Demonstrated leadership skills by sharing personal techniques with my team improving our overall team sales objectives.• Demonstrate Leadership by performing side by side shadowing coaching to help team mates achieve individual SR goals.

Business Management, Business/Commerce, General

Other Than Life (Otl) Insurance Licence 2018