Senior Manager, Operations - Contact Centre
Current- Outline & setup pre-opening team for Studio City (People, Process, System)
- Managing and directing team to achieve the overall management set KPIs
- Monitor and review departmental strategies to enhance operation efficiencies & team optimization
- Oversee the daily operations (multi-properties) in terms of the People, Process & System
- Assisted & planned for team budgetary (Capex & Opex)
- High caliber recruitment responsible (Local/Overseas & PRC)