Samantha Dudley Email & Phone Number

Carbondale, Il, Us

Glastonbury, Ct, Us

Led and managed four teams of Project Managers, Data Integration Team, and Content Migration Team to provide guidance, coaching, and support to ensure their teams successfully executed over 1,600 projects.Championed process improvement initiatives by identifying areas of inefficiency and proposing innovative solutions for optimization, including the implementation of the new project management tool, Cloud Coach.Enhanced project delivery efficiency by optimizing processes and reducing, decreasing project Time to Launch by 42%.Coordinated, strategized, and oversaw the content migration process, gathering and delivering feedback to drive enhancements and ensure client success for over 1,000 clients.Leveraged data-driven insights to inform decision-making processes and effectively allocate resources to maximize project success.Coordinated with cross-functional teams to resolve project issues and mitigate risks.

Boca Raton, Florida, Us

Managed K-12 and Higher Education Project Management Teams, Data Integration Team, and Mobile App Specialists.Provided strong leadership to enhance team productivity and morale, including leading the teams through various acquisitions, such as SchoolCenter, Blackboard, and Finalsite.Managed a company-wide initiative to develop end-to-end communications, strategies, tools, and processes to move over 1,000 clients from four acquired platforms to Blackboard Web Community Manager (SchoolWires).Consistently met or exceeded annual performance and revenue targets set by senior leadership.Implemented new project management tools and ongoing process improvements for K-12 and Higher Education Project Management teams.Led cross-functional teams to achieve project milestones and deliver high-quality results.Enhanced team performance with regular coaching sessions, focusing on individual strengths and areas for improvement.Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.Improved team performance by providing comprehensive training and fostering a collaborative work environment.

Boca Raton, Florida, Us

I am the Sr. Manager of the Implementation team for Blackboard. The Implementation department ensures a successful launch of a district or school's website using Blackboard web and communication solutions. It is my responsibility to provide expertise, guidance, consultation, facilitation, and thought leadership to the client and project team in the following areas: vertical markets; policy and administration; planning; analysis; training and development; communications; visual design; human capital; business; and management. I must also ensure the appropriate quality characteristics have been integrated into the implementation delivery. I feel it is also important to maintain open cross-department communication to make proactive, well-informed decisions and process improvements for better internal and customer experiences.

Edline, a Blackboard Company, acquired TH(i)NQ Ed, formerly SchoolCenter in April of 2011. Since then, our name has changed to SchoolCenter, an Edline Solution, and my role as Professional Services Manager expanded to the Customer Experience Manager.As the Customer Experience Manager for SchoolCenter, my role included managing Professional Services, Training, Design, and Customer Support teams. I was responsible for ensuring the highest level of customer service throughout my departments, solving problems, and making informed decisions to achieve maximum results.Edline was purchased by Blackboard, who then acquired SchoolWires and ParentLink, further expanding my role and responsibilities.

Us

During my time at SchoolCenter, I had various roles and experiences. SchoolCenter was acquired by Edline in 2011, which was then acquired by Blackboard shortly after. At SchoolCenter, I: Led Project Management, Training, Support, and Content Design Teams.Assessed and documented the client lifecycle to enhance and streamline both internal and external processes, collaborating with cross-departmental teams and leadership to propose improvements.Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.Partnered with various teams to respond to Requests for Proposals (RFP's), and created a repository system to improve the overall process.Collaborated with Sales, Marketing, and Client Success Teams to create and implement product and service offerings and packages to meet growing market demands. Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.Planned, created, tested, and deployed system life cycle methodology to produce high-quality systems to meet and exceed customer expectations.Cross-trained existing employees to maximize team agility and performance.Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.

Business Management

Education record

Education record