Sammy Voshall Email & Phone Number

Chicago, Illinois, United States

Supporting customers with the software and CI/CD services required. Utilizing cloud tools as well as 3rd party vendors.

Working with professionals to support developer applications and infrastructure.- Directly accountable for providing customer support and required maintenance of enterprise applications: GitHub, Google Cloud Platform (GCP), Jenkins, Artifactory and SonarQube- Pair programmed to develop and implement dynamic solutions- Continuously improved enterprise application monitoring to maintain 99% availability in languages including Bash, Python, Javascript, and NodeJS- Utilized GitHub Actions to streamline user productivity in CI processes through automated and customizable software

Chicago, Illinois, United States

The NADEX (North American Derivatives Exchange) provides a unique opportunity to give retail investors a chance to become members of the market without a broker. On the NADEX exchange, we list innovative capped-risk derivatives contracts on a wide range of global financial markets. As an Application Support Analyst we provided problem support and resolution as well as expert level remote management, administration and support for Production and Demo Exchange environments.- Conducted Quality Assurance analysis for front and back-end functionality of trading applications and server management- Monitored both services and application for performance and health, ranging from dev branches to LIVE environments- Responded to alerts and incidents to maintain customer satisfaction and front-end functionality- Worked collaboratively with several teams and escalate critical incidents in order to minimize downtime and optimize user experience- Released code and patches to necessary test and production applications and services- Created, maintained, and released technical documentation for use across a global set of teams- Facilitated the creation of site and application dependency mapping to ensure site reliability and compliance- Created and implemented automation scripts for daily tasks and alerts

Greater Chicago Area

Supported multiple client-facing virtual environments in AWS Services, across development and production to ensure availability and scalability in line with industry standards. This included managing platforms as service (PaaS), utilizing ITSM ticketing infrastructure and other monitoring tools to maintain site stability, deploying software updates, and conducting root cause analysis for P1-3 incidents.

Chicago, Illinois

- Lead the support team in a complete migration plan to move from Windows 7 to Windows 10- Managed interns and participated in their learning and development- Used PXE to build out computers and then set them up from the ground up, using power and cable management experience- Resolved alerts that occurred on and off-site as needed, creating fault or change tickets and escalating when necessary- Implemented changes with deployment scripts as well as keeping up with production standards- Maintained inventory, keeping up vendor relations, shipping and returns as well as purchase orders

Chicago, Il

- Responsible for multiple tickets, on JIRA, at one time to support the Trader’s technology with the Core IT Team- Built, installed and updated HP computers with Windows 7 as well as prepared multiple monitor setups- Built, booted, racked and unracked HP Proliant Linux Servers- Programmed scripts in Powershell and organized Digium phone configurations

- Research project utilized the following Linux distros (Ubuntu, Antergos, Arch and CentOS) as well as MacOS - Implemented an interactive shell in C to dynamically change the protocol parameters for a multichannel networking protocol over TCP for added security or performance- Replaced the manual process by automating Bash scripts on Arch Linux machines to input the parameters of the protocol within the shell to decide how to send traffic and monitor them- Ran experiments to collect data in Excel for throughput and bandwidth to find interesting performance results

Harper College And Elgin Community College Mainly

- Ran tech camps for kids between ages 8-14 at different locations throughout the summer- In charge of everything including inventory, instructing, coordinating with assistant and location managers, as well as setup and teardown of the classroom- Taught topics ranging from programming with Scratch and GameSalad, bringing objects to life in Alice to animation in Muvizu, using web cams for stop motion, using Raspberry Pi's to code in Python and Android Studio in order to make apps for phones