Samuel Olsson Email & Phone Number

Berlin, Berlin, De

Berlin, Berlin, De

Berlin, Berlin, De

Glattbrugg, Ch

Glattbrugg, Ch

Reassigned in April 2020 to support the operational unit by serving as primary contact for the production and distribution of 500,000+ meals for delivery to 12 locations in Chicago and 20 locations in Detroit. Monitored unit performance and took a proactive position in ensuring that quality service standards, unit hygiene, HACCP, billing accuracy, and inventories is maintained at the highest levels and is responsible for performing data trending analysis. Maintained prompt and effective communications with customers and operations staff to resolve issues and was responsible for developing and maintaining account data. Selected Contributions:Guaranteed the on time and accurate delivery of 500,000+ meals to local and regional charities during Summer 2020Led quality improvement efforts, focusing on root cause analysis and tangible corrective actionsActed as liaison to the Gate Gourmet operational unit, corporate commercial team and customer.

Glattbrugg, Ch

Educated and trained staff and management in quality improvement as well as the implementation of comprehensive customer quality programs. Ensured the operational unit was audit ready by effectively identifying non-compliance procedures and initiates problem-solving efforts. Supported 14 locations throughout the United States in customer specific audits, food, health and sanitation, safety, governmental or regulatory audits to ensure compliance. Maintained customer relationships and collaborated with Airline Regional Managers to address operational needs, review customer feedback and resolve complaints.Selected Contributions:Reduced customer service complaints by 50% YoY through root-cause analysis and corrective action recommendations.Created daily/weekly and monthly reports and infographics for senior leadership.Led conference calls with General Managers and Senior leaders weekly to review and share best practices. Acted as the direct liaison to the Gate Gourmet operational unit, corporate commercial team and/or customer.Worked collaboratively in a team not based in the same geographic area.

Chicago, Illinois, Us

Ensured timely, accurate and quality meal production for 10+ international airlines (approximately 8,000 meals per day) through leadership of 60+ non-union employees and two supervisors. Ensured employees adhered to HACCP, FDA and safety regulations and compliance with company policies and procedures at all times. Maintained all financial goals related to productivity, overtime, labor goals and meals per hour. Trained and monitored employees on proper work procedures to ensure maximum productivity with minimum labor and food expenses. Coached, counseled, and provided corrective actions to staff as and when needed. Selected Contributions:By focusing efforts on quality and consistency, our team was awarded “Best Performance of 2017” by Asiana Airlines Reduced department attrition by 25% YoYTracked and reported department KPIs daily to senior leadershipReviewed labor and productivity reports daily – made necessary changes to reduce costs

Elmhurst, Il, Us

Directed food preparation for room service, cafeteria, and catered functions at a 282 bed healthcare facility

Glattbrugg, Ch

Led food production for airline accounts with a dedicated team of 50+ unionized employees in a refrigerated work environment

Glattbrugg, Ch

Liaised information between airline customer and facility leadership, performed administrative duties, quality checks, and guaranteed catering of high profile charter flights