lifestyle, max, easybuy projectProject 2: Lifestyle Nov-2018 to Present Client: Landmark Group  Team Size: 12 Environment: Point of Sale. Project Details and Responsibilities: Deployment and configuration of ORPOS, ORCO, ORBO, Integration Testing and fixing the environment issues. Client facing and solution: understand the client requirement and provide \ workaround at client location, flexible to support and handling on call support. Assisting store users on server, point of sale, web-logic, ORBO, ORCO, other software troubleshooting. ORPOS, Monitoring Tools & Daily Activities Training: Functional & technical training related on ORPOS, MFT monitoring tools and Daily Activities related to reports and Support issues. Attending KT session Training and providing Reverse KT session training. Answering or escalating internal customer queries, regular interaction with internalcustomers on daily operational support calls and maintenance of stores systems, applications as per the standard process.Complete day-to-day help desk tickets, assigned projects, and any additional responsibilities as assigned by Team Lead (like Promo related issues, Reconciliation of sales data, Support RESA, Report generation, Daily Report, Weekly Report, Monthly Report etc. Willingness to learn industry specific and proprietary management systems Follow up with users to ensure resolution is complete and satisfactory