Technical Administrator
Pune Area, India
• Manage technical operations, including troubleshooting, process optimization, and quality control.• Provide technical support to cross-functional teams, including research and development, production, and quality assurance.• Develop and implement technical solutions to improve efficiency, productivity, and product quality.• Ensure compliance with industry standards and regulations, including health and safety requirements, environmental regulations, and quality control standards.• Conduct research and analysis on chemical compounds and their properties to improve technical processes and product quality.• Collaborate with vendors and suppliers to identify new products and technologies that can improve technical operations.• Assist in the development of technical reports and proposals.• Support sales representatives in formulating and executing the business realignment process; assist them technically on different cooling water systems.• Coordinating with senior management teams concerning application development and sales/service teams in regulating special projects.• Reporting to the United States counterparts regularly.• Looking after the 3DT Admin Mailbox and responding to requests for data change from an electronic mailbox.• Integrating and maintaining the engineering, customer, and instrument data on the website.• Processing requests from sales representatives via Service Now.Accomplishments:• Amplified customer base by maintaining effective relationships and addressing queries from customers/users both technical and non-technical and reporting progress of every activity in USA offices.• Assisted the Sales Team to maintain the business all over the world• Maintained sales by 100 % by resolving technical and non-technical client queries via different mailboxes