Sam Raja R Email & Phone Number

Chennai, Tamil Nadu, India

• Led a team of 15 business development professionals, achieving a 100% increase in annual revenue through strategic planning and execution.• Developed and executed strategies, acquiring 85 new key accounts and expanding client relationships, resulting in a 100% increase in business from key accounts.• Specialized in market research and competitive analysis to identify opportunities and drive growth.• Excelled in contract negotiation and closing, ensuring favourable terms and long-term client satisfaction.• Collaborated cross-functionally to align business goals, enhancing overall team performance and productivity.• Demonstrated exceptional time management and organizational skills to efficiently manage multiple projects and priorities.• Maintained deep knowledge of industry trends and market conditions to stay ahead of competition and inform strategy.• Committed to continuous learning and development, financial forecasting, budgeting, and delivering customer service excellence.

Chennai, Tamil Nadu, India

• Effectively managed a team of 20 QC associates, ensuring top-tier training and exceptional performance.• Led regular team meetings, conducted performance reviews, and provided strategic feedback, enhancing workflow efficiency through SOP implementation.• Excelled in quality check processes, ensuring tickets were handled with superior accuracy and full compliance with company policies.• Achieved over 80% ticket closure, identifying improvement areas and implementing impactful changes.• Shared valuable insights with the team, driving continuous improvement and maintaining high productivity and quality standards.

Chennai, Tamil Nadu, India

• Led a team of 25 QC professionals, ensuring top-tier training and performance standards. Demonstrated quality check processes to over 100 associates.• Conducted seller and customer interaction quality checks, achieving maximum customer interaction and solutions.• Excelled in customer service associate quality checks, consistently achieving over 80% ticket closure daily.• Shared insights to drive continuous improvement, enhancing productivity and maintaining high-quality standards.