Samrat Kuikel Email & Phone Number

Quakers Hill, Nsw, Au

Sydney, New South Wales, Australia

Deploying machines including Laptops, mobiles including iOS and Android, Citrix, AVD, VMs, handling Incidents/Ticket volume, , Meeting SLA's and most importantly being empathetic to end users for ultimate customers satisfactionMDM solution for apple devicesProfciency in multiple Ticketing Systems namely Autotask, 4me and Service Now

Sydney, New South Wales, Australia

Train International students the essence of learning English as a language and help achieve competitive scores in significant testing systems such as IELTS and PTE.

Sydney, New South Wales, Australia

. Answer Level 1 inbound calls, web case, assess customer’s technical support needs and handle accordingly using documented procedures, available tools, and experience. Diagnose, troubleshoot, and upgrade workstations and laptops received by tenants and deploying them in a timely manner. Proficiency in AD, Server Manager, VOIP systems such as 3CX/8X8. Office 365, Proficiency in monitoring AAD Identity Protection notifications… Show more . Answer Level 1 inbound calls, web case, assess customer’s technical support needs and handle accordingly using documented procedures, available tools, and experience. Diagnose, troubleshoot, and upgrade workstations and laptops received by tenants and deploying them in a timely manner. Proficiency in AD, Server Manager, VOIP systems such as 3CX/8X8. Office 365, Proficiency in monitoring AAD Identity Protection notifications .Experienced engineer in installing PC, Monitors and Network Printers efficiently. Manage Pronto Xi Thin Client Software .Cloud backup including Skykick and Managing MS License on Rhipe Prime Portal . Security systems including MFA DUO Security .Ticketing system such as Autotask, Zendesk and Matrix 42 . Updating/Amending IT Glue documents upon requirement Show less

Sydney, Australia

• Technical support on troubleshooting of server and network hardware components• Network device installation like switches, routers• Managing storage arrays HP, EMC2, NetApp, Clarion• Server management including Windows and Linux• Remote support and maintenance• Server auditing and documentation• LAN survey

Sydney, New South Wales, Australia

Customer service- including aiding customersregarding product selection● Demonstrating excellent customer service skills● Determining customer requirements and advisingon product range, price, warranties, and productuse● Accepting payment for goods and services by avariety of payment methods and preparing salesinvoices● Managing, updating inventories and stock takeswhilst participating in leadership conferences withcounterparts and stockholders●… Show more Customer service- including aiding customersregarding product selection● Demonstrating excellent customer service skills● Determining customer requirements and advisingon product range, price, warranties, and productuse● Accepting payment for goods and services by avariety of payment methods and preparing salesinvoices● Managing, updating inventories and stock takeswhilst participating in leadership conferences withcounterparts and stockholders● Liaising with direct vendors and escalatingoperational procedures upon acceptingdeliveries.● Creating, updating, and managing high prioritycases/incidents Show less

Central, Haymarket

Sales assistant-• Providing high skills customer service to students by encouraging them to attend variety of courses• Upselling courses by offering students bundle offers, discounts• Ability to work under constant pressure in terms of protecting vital and confidential• information• Responsible for resolving ICT issues promptly and effectivelyAdministrative assistant & Casual Trainer• Detail oriented in terms of individual student’s data• Time… Show more Sales assistant-• Providing high skills customer service to students by encouraging them to attend variety of courses• Upselling courses by offering students bundle offers, discounts• Ability to work under constant pressure in terms of protecting vital and confidential• information• Responsible for resolving ICT issues promptly and effectivelyAdministrative assistant & Casual Trainer• Detail oriented in terms of individual student’s data• Time management- keeping up to date with processing certificates in a designated time.• Organizing hard copies and soft copies in a database so as to retrieve data safely in due time.• Analyzing problems and solutions by using problem solving skills by incorporating strongcommunication skills, both written and spoken form. Show less

Statement Of Attainment In Vmware, Vsphere: Install, Configure, Manage V6, Information Technology, Distinction

Master'S Degree, Network Security And System Engineer, Distinction

Bachelors Degree, Information Management, A

Blend of information technology and management helped me attain an everlasting knowledge of the business world with technical.

High School, Science/Biology Major, A