In my role as a Senior Associate at Wipro, I was responsible for technical troubleshooting for North American clients. I conducted Root Cause Analysis for major incidents, guided team operations, and managed customer relations. Additionally, I prioritized incidents and requests based on skills in hardware and software troubleshooting. • Provided technical analysis and diagnosis for customer escalations• Conducted Root Cause Analysis for major incidents• Managed customer relations and guided team operations•Have used CRM tools like Microsoft Dynamics, where the primary focus has been on conducting Root Cause Analysis (RCA) and case studies after client interactions. This analysis helped in deriving insights that lead to improvements in products and services for future customer experiences.

At Bitpastel Solution Private Limited, the primary responsibilities included writing project proposals, determining project costs, estimating timelines for IT projects, and handling online bidding for IT projects on platforms like Upwork.