Samrat Kanitkar Email & Phone Number

Pune, Mh, In

Hyderabad, Telangana, India

CUSTOMER MANAGEMENT1. Managing a rapidly increasing global customer base of enterprise Logistics Service Providers by enabling Onboarding and Integration activities, driving product adoption and providing operational support.2. Leading proactive identification and resolution of issues in the product to increase customer satisfaction, and Domain-specific functional consultancy.3. Helping clients achieve maximum ROI out of the product through best practices.4. Working closely with Key Account Managers to handle Client Billability, Business Intelligence Reports, Commercial Volume Reports, Opportunity Identification and upselling within the existing customer base.5. Engaged in Quality Assurance exercises for existing clients in order to ensure maintenance of and delivery beyond documented SLA.s.PRODUCT ENHANCEMENT1. Collaborating with the internal Product team to pro-actively identify client-focused issues, and provided technical and industry-specific support and guidance to design and deliver solutions towards them.2. Socializing customers' pain points across the organization and furthering customer's requirements into product roadmap.3. Actively participating in product design discussions and decision making process.4. Driving the Vendor selection process through the use of data analytics tools such as Python and MS Excel and further on, assisting the internal Product team in the Vendor onboarding and Integration processes.DOCUMENTATION AND TRAINING1. Designing and managing Training schedules, as well as, conducting product related trainings and knowledge transfer sessions for colleagues and new recruits.2. Creating and reviewing of client-oriented Service Delivery documentation.3. Defining and standardizing procedures and workflows for unorganized processes, and designing performance measurement metrics for process control and process improvement.

WATCHKEEPINGHighest level of Operations in an Unmanned Machinery Space and Senior in full charge of Watchkeeping of Ship's Propulsion Engines, Boilers, Diesel Generators and ancillary equipment such as Fuel Treatment skids, Desalination Plant, Air Compressors and Pumps and Emergency and Environmental Equipment onboard the ships.ENERGY MANAGEMENTCarrying out Fuel Optimisation and Energy Conservation Projects to improve the Ships' KPI, while also ensuring proper health of the Machinery. Calculating the Benefits and Analysing the feasibility and procedure of use of Waste Heat Recovery Systems based on Voyage Planning and Vessel Routing.QHSE (Quality, Health, Safety and Environment)In-charge of conducting regular Safety Area Inspections and Safety checks. Enhancing the Ship's Safety Culture by participating in or conducting Safety Meetings, providing valuable inputs and ensuring execution so as to achieve Zero LTIs and Machinery Downtimes.Conducting Bilge Discharge and Sludge De-bunkering operations, along with Garbage segregation and disposal while adhering to Environmental Regulations stipulated by MARPOL 73/78.Carrying out smooth Fuel Oil Changeovers in order to control SOx and NOx emissions in ECAs while also ensuring flawless operation of Exhaust Gas Cleaning Systems when operating the ships on Heavy Fuel Oils.INVENTORY MANAGEMENTConducting regular stock checks of Machinery and Electrical Spare Parts and Safety Gears onboard, making relevant Purchase Requisitions, assigning appropriate Cost Centres, monitoring the entire procurement process.Calculating ROB quantities and analysing future needs of Lubricating and Fuel Oils and Chemicals.PROJECT MANAGEMENTManaged Ship and Shore-based teams during Vessel Repairs and maintenance as well as Equipment retrofitting carried out during Drydocking activities of the vessel.CRISIS MANAGEMENTDeveloped strong Adaptability and Analytical Skills due to a work environment with limited accessibility and resources.

Generative Ai Overview For Project Managers

1. Define AI and Generative AI 2. Amplifying Project Management using Generative AI 3. Current trends and applications of Generative AI.

Google Project Management Programme, Project Management Professional Certification

Logistics, Materials, And Supply Chain Management

Supply Chain Management Specialization: 1. Supply Chain Logistics 2. Supply Chain Operations 3. Supply Chain Planning 4. Supply Chain.

Master Of Business Administration - Mba, Operations And Analytics, Suma Cum Laude - Cgpa: 3.75 Out Of 4.00

Activities and Societies: Active Member of the Student Academic Committee Participant and Winner at Sanghamitra (Intra-Mural Cultural.

Bachelor Of Science - Bs, Marine Engineering, First Class With Distinction - Cgpa: 9.82 Out Of 10.00

Activities and Societies: Was Appointed as the Vice Divisional Cadet Captain in Third Year, Divisional Cadet Captain in the Final Year.

Higher Secondary School Certificate, Science