Sam Riederer Email & Phone Number

Dallas, Tx, Us

Bloomington, Minnesota, Us

• Create, monitor, and review the documentation for internal system• Attend backlog refinement, user engagement, and user acceptance testing sessions to gain more knowledge of system and business usage• Schedule, conduct, and monitor attendance for general-use and targeted training sessions• Incorporate documentation into system help panels• Create training modules for offline usage• Update project site with current training documentation and recordings for user reference• Monitor usage of training modules and documentation• Attend UAT and Hypercare sessions with users after each release• Notate any issues that will require changes to training materials• Meet with Program Manager and Change Manager to review, define, and create monthly communications • Create monthly notification and provide to HR for company-wide distribution• Assist with creation of training documentation and facilitating technical training needs for other projects as requested• Update knowledge articles

Perth, Western Australia, Au

• Coordinate and deliver global training programs for clients and employees across time zones• Deliver training to new employees over company software, relating to the family entertainment industry, and external software resources• Host and enable monthly New Hire Tour for employees, providing an overview of company hardware and software, optimized client site tours, and reviewing pertinent information through a game-based exercise• Align objectives with Sales, Support, Parts, Marketing, and Accounting relating to demonstrations, system issues, equipment, industry questions, and client billing, respectively• Partner with account manager for monthly training webinars providing consultation on Reports, VIP Programs, Inventory and Stock Management, and Store Reopening Checklists• Develop, review and update 200+ training documents and learning materials for employees and clients• Study and utilize brand new applications in order to create guides, train the Support Team, provide feedback to the Development Team, and train new clients• Established 75+ new client databases for installations• Upskilled 175+ new, existing, and upgrading clients on company software• Plan and deliver 30-55 tailored trainings per month

Richardson, Tx, Us

• Orchestrated employee training over company software, relating to the construction industry, and external software resources• Devised and improved employee training materials• Spearheaded employee workshops to improve software skills and knowledge• Drove cross-functional collaboration to ensure success for business development and sales team• Cultivated relationships with prospective customers over the phone and through email• Facilitated the scheduling and provision of tailored demonstrations of software online and in-person to prospects in collaboration with sales team• Shared software enhancements with prospective and current clients through the co-hosting of webinars• Evaluated issues and suggestions for software improvements and refined them to present to the Development Team

• Enhanced the student learning experience through the creation of engaging lesson plans that stimulated the development of key communication skills for elementary and middle school students• Oversaw and taught English classes for approximately 700 students per year• Enabled the delivery of 22 English classes per week based on school curriculum• Engaged in the teaching of 5 afterschool classes to elementary students, middle school students, and Korean teachers• Created 15+ unique curriculums for afterschool classes, summer camps, and winter camps• Led a Teacher Training Lecture for new elementary Native English Teachers• Performed a Reading Lecture for high school Korean English Teachers• Designed and performed an open class for all of the Native English Teachers in Eumseong• Acted as a judge in annual Global Leadership competitions

Richardson, Tx, Us

• Coached and trained new employees on software and construction industry• Provided online and in-person training and demonstrations for clients• Wrote, reviewed, and updated employee training materials• Updated and improved User Guides for every version update• Dealt with client concerns over the phone and through email and provided follow-up to ensure resolution• Produced monthly usage reports and customized Standard Operating Procedures for new clients• Safeguarded quality assurance for software• Established new client servers based on custom requirements• Created and managed publication of a monthly newsletter

• Balanced financial accounts• Generated income and spending reports• Addressed issues for real estate tenants

• Managed phone calls, data entry, filing, and email marketing• Followed up on client concerns• Anticipated needs of client meetings• Drafted custom client reports• Maintained multiple databases and inventory

• Managed and trained employees• Took and fulfilled custom orders and deliveries• Responsible for daily cash registers and deposits• Performed opening and closing duties• Tracked inventory• Decorated baked goods for custom orders, holidays, and seasons