Sam Shoemaker Email & Phone Number

Atlanta, GA, US

• Create, establish, and update policies and procedures to optimize functioning of the Customer Success department
• Set up, test, and activate client product configurations, working closely with Sales, Engineering, and Product teams to ensure set up is tailored to clients’ specific goals and metrics
• Work cross-functionally with partner teams to proactively identify, report, and resolve issues preventing clients from accessing full suite of customer tools and benefits, increasing usage rates of the platform

Atlanta, Georgia, United States

• Lead and motivate a team fourteen to resolve aged issues on files
• Work with management on the new Issue Resolution Team model to enable the new team to evaluate andresolve the company’s most difficult files
• Collaborate with cross functional teams to develop better systems across multiple departments

Charlotte, North Carolina, United States

• Worked closely with internal and external parties to resolve title issues on loan applications
• Recruited and onboarded new high performing team members to the Issue Resolution Team to increaseteam performance and meet department demand via resolving complex file issues
• Facilitated team meetings and trouble shooting sessions to promote knowledge sharing

New York, New York, United States

• Selected to work on the pilot team for the Processing Department in order to provide operationalfeedback to management that allowed expansion of the new operating model
• Developed and presented training on the new model and served as a Subject Matter Expert to ensure asuccessful transition and increase profitability per loan
• Was a frequent top performer for my team and department handling around 100 loan files each month

Greater New York City Area

Responsible for the success of Compass agents through the management of their onboarding process and ongoing operational experience, and providing account management services for established agents. -Partner with Product, Marketing, and Management teams to drive continuous innovation and launch new services and tools to improve the sales experience..

New York, New York

Operations and Marketing Manager for The Scholz Team at Compass.

Union Square

Raleigh-Durham, North Carolina Area

Responsible for store operations, department sales and accountability, visual merchandising, driving business within the store and my department, customer service, and loss prevention. I especially enjoy working with associates, training new team members, and working to create a positive sense of "VIBE."

Columbia, South Carolina Area

Responsible for store operations, department accountability, visual merchandising, sales, customer service, and loss prevention. Recognizing and developing talented associates as well as peer to peer mentoring.

Charleston, SCFacilitate the functional, operational, and ideological goals for the American Civil Liberties Union of South Carolina. Attend community events as a representative of the organization.Serve as a member of the Nominating Committee to select new board members

Columbia, SC

Board Member Since 2009Secretary 2010-2011

Columbia, South Carolina Area

Responsible for managing store operations, keeping proper store inventory, ensuring high visual merchandising standards, and providing excellent customer service.

Columbia, SC

President of the Carolina Equality Alliance 2011-2012, Dean's Leadership Advisory Board Member 2011-2012, Public Interest Law Society Secretary, 2010-2011, Member of Law Democrats, Public Interest Law Society, American Constitutional Society,

Researched, compared, and drafted municipal statutes for the Executive Director to propose to municipal governments that would further the goals of the South Carolina Equality.Researched case law to advise the Executive Director with respect to Constitutional Law and Employment Law.Analyzed voting patterns in the state to identify municipalities the.

Reviewed and processed intake from potential clients.Conducted legal research into potential cases in the areas of Employment Law, Immigration Law, and Contstitutional Law. Briefed the staff attorney as to the potential claims arising from intake.Discussed the policy goals and initiatives of the organization with the Executive Director.Guided the Executive.

Juris Doctor

Bachelors Of Science, Real Estate

Activities and Societies: Bisexual, Gay, Lesbian, and Straight Alliance Vice President, University of South Carolina Honors College