Working within the PSBP Programme Management Office which supports the programme by providing professional and technical support on programme planning, risk management, reporting and programme governance. • Support the deployment of centrally managed tools and techniques to ensure strong operational resilience as part of the day-to-day implementation of the PMO activities. • Provide continuous improvement to the processes and reporting within the PSBP programme • Capture lessons-learnt and feed them into wider process improvement activities as appropriate • Maintain robust Business Critical Systems & Key Data Repositories for the PSBP; • Enter, compile, review and analyse programme data to feed into multi-layer reporting across the programme governance; • Conduct robust analysis across the programme to identify and highlight problems and issues faced across the programme in order to inform the executive decision-making • Create queries and produced custom reports from data bases; • Perform data cleansing, validity checks, reconciliation and adjustments; • Provide quality, accurate and timely information in order to manage the PSBP effectively • Prepare and consolidate reports for the provision of timely and accurate management information • Support the enforcement of the reporting cycle as agreed by the Head of Finance & PMO. • Undertake a monthly review of progress of projects by tracking the key milestones across the programme and identify and manage risks and issues associated with these in a timely manner.• Deliver active and effective support for delivering the programme • Work with the regional teams to manage and collect data according to defined standards. • Provide ad-hoc support to the PSBP Workstream Leads in the form of analysis, support and co-ordination of key reporting and data collection activities.

• Proactively approach customers who may need assistance purchasing tickets, • Managing the individual needs of all our customers, including those with special requirements.• Providing consistent levels of service throughout the day, ensuring that every customer feels valued• Anticipating potentially dangerous or hazardous situations and minimising service delays by ensuring customers get on and off trains quickly and safely.

• Dealing with customer queries• Sales of mobile handset line rental deal and mobile handsets• Stock Handling• Cash handling for customer transactions

• Advising Customers on what handsets and contracts to purchase based on search criteria • Sales of handsets and accessories • Cash handling for customer transactions • Stock Handling

• Working in a local post-16 college throughout the academic year, providing one-to-one support and guidance for 4 A-Level students