Service Manager
11 Industrial Street Trinity Apapa Lagos
• Successfully reduced operational costs by 15% through strategic budget management and resource optimization.• Implemented rigorous proofing processes, resulting in a 20% improvement in GL account accuracy.• Conducting regular audits and reviews to ensure all processes adhere to regulatory requirements and internal guidelines.• Authorizing and processing over 8,000 operational transactions, including fund transfers and customer requests, with a 98% accuracy rate, rate, ensuring… Show more • Successfully reduced operational costs by 15% through strategic budget management and resource optimization.• Implemented rigorous proofing processes, resulting in a 20% improvement in GL account accuracy.• Conducting regular audits and reviews to ensure all processes adhere to regulatory requirements and internal guidelines.• Authorizing and processing over 8,000 operational transactions, including fund transfers and customer requests, with a 98% accuracy rate, rate, ensuring seamless service delivery.• Analyzing operational data to identify trends, areas for improvement, and opportunities for optimization.• Enhancing team productivity by 25% through effective supervision, training, and streamlined procedures.• Managing office consumables and re-order levels, reducing shortages by 30%, and ensuring continuous operations Show less